Managing Director, International Client Accounting Delivery

Cushman & Wakefield · London

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Job Title

Job Description Summary

Job Description

Position Title: Managing Director, International Client Accounting Delivery

Region: International                                                    

Job Level:  Career Level 7                                                                         

BU/Service Line: Client Accounting/Finance                    
Reports To: Sr. Director, Client Accounting       

Position Summary:

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

A new opportunity for a dedicated Leader to serve as a hands-on player/coach for International Client Accounting Delivery, combining direct involvement in complex client accounting matters, process execution, and issue resolution with coaching, development, and oversight of Client Accounting teams.

The role partners closely with team members and stakeholders to deliver accurate, timely monthly reporting and accounting services while strengthening continuity, operational excellence, governance, and high-quality client service.

Essential Job Duties:

• Engaging in complex client accounting delivery matters while coaching, guiding, and mentoring team members through day-to-day execution.
• Provide hands-on support for issue resolution, process improvement, client escalations, and monthly reporting activities to ensure accuracy, timeliness, and service quality.

• Lead, sponsor, and directly contribute to department-level projects and strategic initiatives, balancing execution responsibilities with team leadership.

• Partner with team members to set clear goals, remove obstacles, reinforce accountability, and drive strong performance in financial reporting, customer service, and client satisfaction.

• Monitor and reinforce adherence to governance and compliance requirements through active review, coaching, and practical support.

• Build and maintain strong relationships with senior leaders, clients, and internal and external stakeholders through clear communication, operational follow-through, and trusted subject matter expertise.

• Implement, review, and refine departmental policies and procedures while helping teams adopt consistent practices that improve efficiency, quality, and service delivery.

• Ensure business continuity protocols are established, maintained, and understood by team members to safeguard information, operations, and critical business processes.

• Develop direct reports through goal setting, mid-year and year-end performance reviews, real-time coaching, and timely, meaningful feedback while modeling high standards for quality and performance.

• Perform other related duties as required or requested.

 Supervisory Responsibilities:

• Lead, assign, delegate, and participate in work performed by Controllers, Senior Client Accounting Managers, Client Accounting Managers, Assistant Client Accounting Managers, Senior Client Accountants, Client Accountants, Client Accounting Coordinators, Administrators, and/or Interns.

• Coach team members through prioritization, problem solving, quality review, and execution of client accounting deliverables.

• Coordinate project team efforts and contribute directly where needed to complete work within established deadlines.

• Provide practical solutions to routine and complex operational issues while building team capability to resolve issues independently.
• Direct reports may include Directors,  Senior Client Accounting Managers, Client Accounting Managers, Assistant Client Accounting Managers, Senior Client Accountants, Client Accountants, and/or Administrators.

Education/Experience/Training:

• Bachelor’s degree in Finance, Accounting, or a related field preferred.

Work Experience:

• 10+ years of relevant experience required, or an equivalent combination of education and experience.
• Five or more years of management experience preferred.
• Specialized knowledge and skills include strong knowledge of Yardi and/or MRI software preferred; advanced Microsoft Office proficiency; ability to interpret company financial information; hands-on operational leadership with a strong coaching and process improvement focus; strong analytical ability, sound technical skills, and solid judgment; strong oral and written communication and presentation skills; excellent relationship-building skills; and the ability to lead teams while also contributing directly to execution and issue resolution.

Competencies:

Communication – Oral and Written

Customer/Client Focus

Ethical Conduct

Financial Management

Goal Setting

Hands-on Coaching and Development

Independent Judgement

Leadership

Problem Solving

Operational Execution

Relationship Management

Team Building

Strategic Thinking

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

Note:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This job description is subject to change at any time and may differ slightly based on regional location. 

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

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