Service Technician

Downer · New Zealand

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Te kōwhiringa | The Opportunity 
Downer is seeking a skilled Telecommunications Service Technician to join our team based in Greymouth - supporting the delivery, maintenance and restoration of critical telecommunications services.  
 
This is a hands on field role where you'll undertake a mix of connects, fault response, sky installations and servicing, taking ownership of allocated sites and ensuring work is completed safely, efficiently and to a high standard. You'll work closely with Field Managers, engineers, customers and other technicians while building strong relationships and delivering excellent service outcomes. 

Key responsibilities include:

  • • Installing, commissioning, servicing and repairing telecommunications equipment and services.

  • • Responding to customer faults and restoration activities within contractual response times.

  • • Undertaking Sky installation and service work.

  • • Managing allocated sites, ensuring quality, compliance and safe work practices are maintained.

  • • Completing required documentation, records and reporting accurately and on time.

  • • Building positive customer relationships and identifying opportunities for additional chargeable works where appropriate.

  • • Participating in an on-call and callout roster as required. 

  • This is an excellent opportunity for a technician who enjoys variety, problem-solving, working independently and

    taking ownership of their work while being supported by a leading infrastructure business. 


Ngā pūkenga matua | What We're Looking For 
We're looking for a practical, customer-focused technician who takes pride in quality workmanship and puts safety first.

You'll bring:

  • • NZQA Level 3 Telecommunications qualification or equivalent industry experience.

  • • Experience in telecommunications service delivery, maintenance and fault finding.

  • • Strong troubleshooting and problem-solving ability.

  • • Experience working independently in the field and managing your own workload.

  • • A commitment to Zero Harm and safe work practices.

  • • Excellent communication and customer relationship skills.

  • • The ability to work collaboratively with customers, technicians and operational teams.

  • • Strong organisational skills and attention to detail.

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