Manager, Facility Operations

Staples Canada · Richmond Hill

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Some of what you will do:

This role will manage facility operations nationally for Staples Canada. The role will meet or exceed defined customer service requirements, with team members following established processes for the effective triage, vendor dispatch, follow-up and resolution of facility work orders. This role is also responsible for keeping retail facilities well maintained and operational. The incumbent will be responsible for the development, analysis and reporting of performance metrics related to facility operations, as well as providing coaching and development for the team.

Specifically, You Will:

Coaching and Development: 30%

• Provide coaching, role modeling and development to multiple direct reports Execute and delivery of performance appraisals in accordance with Staples Policy
• Create annual objectives for team and hold individuals accountable for creation of quarterly goals to support functional team goals, report on results and provide timely feedback
• Handle any service escalations - nationally

Effective Process: 30%

• Oversee Maintenance responsibilities - Retail - ensuring maintenance schedules are accurate and executed accordingly this includes reviewing all contracts, scope of work and participating in any maintenance related RFP for the Retail locations

• Oversee facilities coordinator for Retail and ensure proper coverage (day to day and on a project basis)

• Own R&M service agreements nationally and ensure high degree of service and execution – includes vendor management, scope creation, SME for sourcing

• Create and maintain facility standards for retail workspaces, washrooms, common areas and back-of-house spaces, including cleanliness, supplies and service expectations.

• Provide context for capital and expense budget creation (annually) and reporting (monthly) to ensure adherence to budget and to maintain a standard of condition for retail.

• Oversee Retail WOs – timeliness, costs, and contractor selection

• Lead CMMS implementation and ongoing ownership, including workflows, process design, system adoption, data integrity, user training, vendor compliance and performance reporting continuous improvement.

Safety and Security: 5%

• Ensure sites are properly secured at all times

• Ensure and verify proper issuance FOBS when required (trades, visitors) 

• Contact appropriate Facilities personnel when required for any facilities emergency

• Main point with Enerfrog on inclement weather notifications

Some of what you need:

• 5+ years of previous experience in a corporate facilities environment
• 1-3 years of supervisory/management experience
• Experience in a front desk role or leading the function of a front desk role is an asset

• Completion of High School Diploma is required

• Strong communication skills both written and oral
• Highly proficient with computer programs associated with courier shipments, item tracking and bar coding
• Intermediate knowledge of MS office – outlook, excel, ppt, word
• Working knowledge and experience with Xerox copiers would be an asset
• Project/Time Management
• Strong decision making skills/high level of independent thought required.
• Financial acumen

Physical demands/working conditions:

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

• Regular handling (lifting/pulling/carrying) of heavy boxes and equipment (approx. 20-40 lb.) 
• Requires frequent standing (35-65% of time)

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