Operations Specialist I - Cash Application (Hybrid)

First Citizens BancShares · Danville · $37,600–$47,000 (stated in the posting)

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This is a hybrid role (after the initial training period), with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our office in Danville, VA.

The Cash Application Operations Specialist will work in the Cash Application Department supporting the Commercial Services Operations function. Candidate will be responsible for accurate posting, reconciliation and application of customer payments. This position will analyze remittance instructions and make informed decisions to ensure client and customer accounts are appropriately adjusted.  Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business

Duties & Responsibilities:

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
• Compose professional emails to internals and externals customers
• Contact customers and clients via email or phone regarding missing remittance information

• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
• Review payment and remittance instructions and apply to appropriate customer and client accounts and invoices
• Identify and reconcile payment differences, post short/over payments, deductions, on account and partial payments and appropriately code all reconciling transactions
• Research online history for payments of missing invoices and prior chargebacks and post applicable transactions
• Utilize excel spreadsheets to assist with cash reconciliation and to support transactions

• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Utilize shared mailboxes and customer web portals to identify and retrieve remittance details
• Utilize report archive system (Document Direct) and Client Information System (CIS) to extract receivable and remittance information to assist with payment application/reconciliation

• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
• Work in a team environment, contributing to team goals and meeting obligations and commitments

Qualifications:

High School Diploma or GED and 1 years of experience in clerical or administrative

Preferred Skills:

• Knowledge and understanding of debits vs credit. Experience with balancing transactions.
• Courses in accounting preferred (past job experience acceptable)
• Proficient in Microsoft Office Suite (Outlook, Word & Excel)
• Mid-level Excel experience (basic formulas, reporting, etc)
• Strong Data Entry experience
• Exceptional analytical and problem-solving skills
• Excellent time management skills and proven ability to hit deadlines
• Demonstrated initiative and strong decision-making skills
• Excellent verbal and written communication skills
• Ability to work and interact with all departments throughout the organization
• Thrive in a fast-paced environment while continually maintaining a positive attitude and promoting teamwork across all departments
• Must be versatile and willing to cross-train and assist others as needed

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

$The base pay for this position is generally between $37,600 and $47,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Duties & Responsibilities:

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
• Compose professional emails to internals and externals customers
• Contact customers and clients via email or phone regarding missing remittance information

• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
• Review payment and remittance instructions and apply to appropriate customer and client accounts and invoices
• Identify and reconcile payment differences, post short/over payments, deductions, on account and partial payments and appropriately code all reconciling transactions
• Research online history for payments of missing invoices and prior chargebacks and post applicable transactions
• Utilize excel spreadsheets to assist with cash reconciliation and to support transactions

• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Utilize shared mailboxes and customer web portals to identify and retrieve remittance details
• Utilize report archive system (Document Direct) and Client Information System (CIS) to extract receivable and remittance information to assist with payment application/reconciliation

• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
• Work in a team environment, contributing to team goals and meeting obligations and commitments

Qualifications:

High School Diploma or GED and 1 years of experience in clerical or administrative

Preferred Skills:

• Knowledge and understanding of debits vs credit. Experience with balancing transactions.
• Courses in accounting preferred (past job experience acceptable)
• Proficient in Microsoft Office Suite (Outlook, Word & Excel)
• Mid-level Excel experience (basic formulas, reporting, etc)
• Strong Data Entry experience
• Exceptional analytical and problem-solving skills
• Excellent time management skills and proven ability to hit deadlines
• Demonstrated initiative and strong decision-making skills
• Excellent verbal and written communication skills
• Ability to work and interact with all departments throughout the organization
• Thrive in a fast-paced environment while continually maintaining a positive attitude and promoting teamwork across all departments
• Must be versatile and willing to cross-train and assist others as needed

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