Software Asset Management Analyst
Argos · London
Software Asset Management Analyst (C4)
Division/Department
Sainsburys Tech – Service Operations – Asset Management
Location
Coventry or London Store Support Centre & Home Based
Reporting to
SAM Manager
In a nutshell
The SAM Analyst role is part of the Supplier Management team in the wider Business Transformation division and reports into SAM Manager. As a member of the Software Asset Management (SAM) team you’ll be supporting the day-to-day running of the team and contributing to activities to improve software asset management across the business.
The primary responsibility of the role is to control software licenses, making sure they are utilised and optimised as per agreed practices or binding contracts and that we remain legally compliant. You’ll plan, lead and co-ordinate your own area of assigned publishers while collectively making sure the team’s business as usual activity is being covered. It requires close business partnership with the Procurement, Software Deployment and Packaging, Engineering teams, and also with other departments across the business including Sainsbury’s Tech and Sainsbury’s Bank (SBAFS).
You’ll be required to navigate the complexity and challenges that come with delivering at pace and build strong relationships with colleagues within the team and across the organisation – always keeping in mind SAM principles. Enable senior stakeholders to make data driven decisions around their software investments by providing them with credible SAM analyses.
What I am accountable for
- Respond and resolve licensing queries from colleagues across the Sainsbury’s group.
- Create and maintain licence entitlement records and associated data sets, ensuring it’s kept accurate and up to date.
- Provide credible SAM analysis to senior stakeholders to enable them to make data driven decisions around their software investments.
- Create ELPs (Effective License Positions) for the software vendors you’re accountable for
- Be a subject matter expert on the publishers you’re allocated
- Investigate exceptions and errors generated by SAM tools and automated processes, working collaboratively with colleagues (where required) to address them.
- Provide accurate, qualified data and information to other teams e.g. procurement, supplier management etc.
- You’ll partner with business and tech teams and key stakeholders to support the delivery of complex projects that have an impact on software.
- Work with and advise our Sainsbury’s Tech colleagues on their programmes of work as required i.e. Windows 10.
- Set objectives and contribute towards strategic development plans, whilst ensuring team objectives are understood and met.
- Support the identification and implementation of SAM initiatives
- Maintain a customer and retail focused lens, throughout decision making processes.
- Support and guide junior members of the team and SAM admins in their queries
- Accountable for ongoing and continuous commitment to personal and professional development by maintaining a personal development plan, regularly seeking and providing feedback and supporting other colleagues in their personal development, sharing knowledge and coaching where required
- Liaise regularly with Subject Matter Experts to maximise knowledge.
What I need to know
Essential
- Ability to analyse large data sets and apply repeatable methods to process the data ready for consumption.
Business and supplier partnership, stakeholder management and cross-functional working
- A self-motivator, someone who keeps their knowledge of changes in the IT industry and vendor/ publisher licensing up to date.
- Demonstrate drive and curiosity to taking initiative to identify if there is a better way to do something
- Ability to problem solve and provide workable options to address any issues and potential risks presented to the group.
- Good commercial knowledge, always looking to deliver the best outcome for Sainsbury’s colleagues, customers and shareholders
- Strong attention to detail and be able to decipher contractual text and correctly determine how it applies to Sainsbury’s.
Effective communicator - understands the importance of and can build a strong network around the business.
Business and commercial acumen and strong analytical capability to generate, manipulate & interrogate data to perform accurate root cause analysis and generate insights & trends
- Familiarity with ITIL practices
- Certified ITIL4 Foundation
- Software Asset Management Fundamentals or equivalent
- Knowledge of common software publisher licensing frameworks i.e. Microsoft, IBM, Oracle, VMware.
- Proficiency and experience with one License Management tool on the market (examples: USU Aspera, ServiceNow SAMPro, Flexera, Snow)
Desirable
What I need to show
Our Valued Behaviours are our common DNA that every colleague should live by and provide the benchmark for how we deliver our goals/individual contribution, and how we relate to other colleagues in the organisation.
Own it
Deliver a wide range of tasks, and take ownership for solving problems that you identify
Actively share your thoughts and are prepared to challenge others in a positive way
Use business context and other information sources to make decisions
Regularly review your goals with your line manager
Make it better
Open minded and try new ways of doing things, making things simpler where possible
Adaptable and respond positively when circumstances change
Show curiosity about the business beyond your immediate role
Seek feedback from those you work with and understand your strengths and development areas
Provide regular fair and accurate feedback to others
Be human
Ask questions to understand where others are coming from. Show care and respect for how others are feeling and provide support to those around you
Listen and ask questions about the needs and motivations of others to build effective relationships
Regularly gather customer feedback and use this insight to continuously improve the customer experience
- A self-motivator able to work under supervision and with established processes.
- Ability to work collaboratively within a team environment.
- Demonstrate drive and curiosity to taking initiative to identify if there is a better way to do something
- Organisational skills with the ability to manage multiple tasks and deadlines.
- Ability to identify issues and escalate them through the appropriate channels.
Support we will provide
- System and process training
Access to personal development tools e.g. Learning and Online Self-Development tools.
Suitable training in ServiceNow (ITSM) & Asset Management
- Mentoring & Line Management Support
- Processes and System Training (as required)
- Flexible working policy
Supplier Contract Upskilling
Asset Management certifications (if applicable)