Customer Service Intern (Order Processing)
Coty · Kuala Lumpur
CUSTOMER SERVICE INTERN
CUSTOMER SERVICE ORDER MANAGEMENT
Malaysia (Jan - Jun)
We are looking for a Customer Service Intern to support daily order processing, customer inquiries, and operational coordination. This role focuses on improving service efficiency, ensuring order accuracy, and supporting automation initiatives across markets.
THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As our Customer Service Intern, you play a critical role in supporting order management, resolving customer queries, and improving data accuracy across systems. You will assist in daily operations while identifying opportunities to enhance efficiency and customer experience.
You will be reporting to Customer Service Manager, and you will manage:
Order Management & Processing:
- Support order entry and validation in SAP
- Monitor order status and ensure timely processing
- Assist in resolving order discrepancies
- Coordinate with warehouse and commercial teams
- Maintain accurate order records
Customer Support & Coordination:
- Respond to customer inquiries on orders and deliveries
- Support issue resolution and follow-ups
- Coordinate with internal stakeholders across markets
- Assist in handling escalations
- Ensure clear and timely communication
Data & Process Improvement:
- Support data cleanup and master data validation
- Assist in reporting and tracking service KPIs
- Identify gaps in current processes
- Support automation and system improvement initiatives
- Document standard operating procedures
YOU ARE A COTY FIT
- As a detail-oriented and proactive individual, you thrive in a fast-paced and diverse environment. You are organized, eager to learn, and able to communicate effectively across teams.
- Currently pursuing a diploma or degree in Business, Supply Chain, or related field
- Undergraduates who can commit ideally 6 months for a full-time internship
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- Proficient in Microsoft Excel and PowerPoint
- Ability to manage multiple tasks and deadlines
- Problem-solving mindset
- Basic knowledge of SAP is a plus
- Positive attitude and willingness to learn.
If you’re ready to support and shape the future of beauty, we want you on our team!
WHAT WE OFFER
- This is a unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.
- Coty’s global omni-working policy provides the option to work up to 50% of your month remotely.
- We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.
ABOUT US
Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.
Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.