Sr Liability Claims Examiner - REMOTE - Little Rock, Arkansas, United States

ClaimsPro · Little Rock

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Company:

Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling liability and first party claims and third-party claims, with an emphasis on strong communication, organization and customer service, while utilizing client and state specific guidelines.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities:

• Investigate liability claims to determine coverage, liability, and damages.
• Review accident reports, witness statements, medical documentation, and related claim materials.
• Conduct interviews with claimants, insureds, witnesses, and other involved parties.
• Analyze policy provisions and coverage details to determine claim applicability.
• Manage assigned claims from initial report through resolution.
• Establish and maintain appropriate claim reserves based on claim exposure.
• Evaluate damages including bodily injury, liability exposure, and property damage.
• Negotiate settlements with claimants, attorneys, and other involved parties.
• Coordinate with defense counsel and assist in litigation management when applicable.
• Maintain regular communication with clients, insureds, claimants, and legal representatives.
• Provide updates regarding claim status, strategy, and resolution progress.
• Deliver high-quality customer service while managing sensitive claim situations.
• Maintain accurate and detailed claim documentation within the claims management system.
• Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards.
• Identify potential fraud indicators and escalate concerns when appropriate.
• Manages complex and high-exposure liability claims, including significant bodily injury and litigated claims
• Develops claim strategies and works closely with defense counsel and internal leadership on complex matters
• Serves as a technical resource and mentor to less experienced adjusters
• May assist with training, file reviews, and complex claim consultations
• Brings strong expertise in casualty, commercial liability, and claim resolution strategy

Qualifications, Education and/or Experience   

• High School Diploma or Equivalent required
• Bachelor’s degree is preferred
• 5-7 years of liability or casualty claims handling experience
• Demonstrated experience managing complex, litigated, and high-severity claims
• Must reside in the US

Certificates, Licenses, Registrations

• Claims adjusting licenses as required by jurisdiction
• AIC designation preferred

Competencies

• Strong investigative, analytical, and negotiation skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple claims while maintaining quality and service standards.
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.
  

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

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