Club Sandals Supervisor

Human Resources Team · Christ Church

CLUB SANDALS SUPERVISOR

Job Summary: The club sandals (concierge) supervisor is responsible for managing the first impressions of our guests and maintaining departmental goals to ensure team members create an exceptional guest experience.

Responsibilities:

Tending to guest queries quickly, efficiently and courteously
Ensuring service excellence is consistently practiced
Inspecting guest rooms in partnership with the Housekeeping department to ensure acceptable standards are maintained
Developing the annual budget for the department
Conducting technical skills and customer service training with team members

Qualifications:

Bachelor's Degree in Hotel/Business Management or equivalent
Minimum of two years' experience in a similar position
Computer literate with computer applications and software i.e Windows/Excel/Access/Outlook
Excellent customer service skills
Ability to communicate clearly both verbally and non-verbally
Ability to maintain confidentiality
Ability to analyse and resolve problems, exercising good judgment

Sandals Barbados & Sandals Royal Barbados (St. Lawrence Gap)

These neighboring resorts combine lively island culture with luxury service. Staff here enjoy working in a vibrant, youthful atmosphere with opportunities to be part of the region’s most innovative hospitality services, including wellness and gourmet experiences.

Club Sandals Supervisor : The Club Sandals (Concierge) Supervisor is responsible for managing the first impressions of our guests and maintaining departmental goals to ensure team members create an exceptional guest experience.

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