IT Support / Technical Support Engineer - Level I
Prime System Solutions · Remote
Important: This position is intended for candidates who have hands-on experience with the required technologies listed above. Please apply only if you meet the required technical qualifications and have practical troubleshooting experience in Microsoft 365, Active Directory, Azure, Exchange Online, printer troubleshooting, and basic networking. Applications that do not meet the core technical requirements may not be considered.
Job Summary
We are looking for an IT Support Engineer with hands-on experience in Microsoft technologies and end-user troubleshooting. The ideal candidate should have a good understanding of Microsoft 365, Active Directory, Azure, Exchange Online, and basic networking, along with the ability to troubleshoot printer and general desktop issues.
Key Responsibilities
- Provide technical support for end users and troubleshoot hardware/software issues.
- Troubleshoot and administer Microsoft 365 applications and services.
- Perform basic administration and troubleshooting of Active Directory.
- Assist with Azure user, access, and configuration-related issues.
- Troubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox-related problems.
- Diagnose and resolve printer and printing-related issues.
- Perform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.
- Troubleshoot Windows operating system and common application issues.
- Escalate complex technical issues to the appropriate technical team when required.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
Requirements
Experience: 1–3 years in an IT Support, Service Desk, Desktop Support, or similar role.
Required Skills:
- Hands-on experience with Microsoft 365
- Working knowledge of Active Directory
- Basic knowledge of Microsoft Azure
- Experience with Exchange Online
- Strong troubleshooting skills for printers and end-user devices
- Basic understanding of networking and network troubleshooting
- Good communication and customer-service skills
- Ability to diagnose issues systematically and work independently
Benefits
Please mention the currency of your current and expected salary in either United States Dollar (USD) ($) or Nicaraguan Córdoba (NIO) (C$)