Account Director, Japan
Mintel · Tokyo
Company Introduction:
Mintel’s clients choose us because they know we’re drawing on Mintel data, knowledge, expertise, and insights that are rooted in the rigorous, multi-disciplinary research on which our reputation has been built.
To support the business priorities of our top global and regional accounts, our Strategic Client Partnership Model provides high-growth, high-value clients with a dedicated team of experts, ensuring we can deliver tailored support aligned to their unique business needs.
We are seeking a strategic Account Director for Strategic Partnership Accounts to own and grow a portfolio of these high-growth global and regional accounts, with a focus on deepening client relationships, identifying commercial opportunities, and building long-term value.
What You Will Be Doing:
You will own and grow a portfolio of Mintel’s largest and highest-value global and regional accounts. As the Account Director for Strategic Partnership Accounts, you will be responsible for renewing key client relationships, identifying growth opportunities, and positioning Mintel as a valued and preferred research partner. Day-to-day responsibilities include:
- Owning the commercial relationship for key accounts in your market, working closely with global account managers to support best practices and drive growth across Mintel regions.
- Building strong relationships across multiple levels of the client organization to identify opportunities for consultancy sales, contract upgrades, and long-term account growth.
- Leading regular strategic reviews with internal stakeholders to track progress against account plans and adjust priorities where needed.
- Developing and delivering creative business solutions that demonstrate ROI, strengthen client relationships, and support successful renewals.
- Meeting commercial KPIs set by the APAC management team, including contract upgrades, consultancy sales, and renewal targets.
- Maintaining accurate CRM records of client details, meetings, objectives, opportunities, and account activity.
- Planning and executing a strategic reach-out plan aligned with the annual account plan.
- Collaborating closely with internal business teams to ensure clients receive a consistent, high-quality experience across touchpoints.
We Are Looking for People Who Are:
- Commercially-minded: You can identify growth opportunities within existing client relationships and are comfortable leading conversations around renewals, upgrades, and consultancy solutions.
- Relationship-driven: You enjoy building trusted partnerships with senior stakeholders and navigating complex client organizations.
- Strategic and proactive: You are able to translate account goals into clear plans and take ownership of driving them forward.
- Collaborative: You work effectively with global account managers, internal stakeholders, and cross-functional teams to deliver the best client experience.
- Client-focused: You are motivated by understanding client needs and showing how Mintel’s data, insights, and expertise can support their business goals.
- Self-directed: You are comfortable managing priorities independently and taking accountability for the success of your account portfolio.
- A strong communicator: You can adapt your communication style for different clients, seniority levels, and internal business partners.
Must-Have Qualifications
- 8+ years of experience in sales or account management
- Native-level Japanese and business-level English proficiency
- Strong skills in Excel and PowerPoint
Nice-to-Have Qualifications
- Experience in the FMCG (Fast-Moving Consumer Goods) industry
- Experience in the Research industry
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets