International Intern – Food & Beverage Service

Accor · Sofitel Bali Nusa Dua Beach Resort

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Company Description

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.

Job Description

Sofitel Bali Nusa Dua Beach Resort is seeking a passionate and driven International F&B Service Intern to join our world-class Food & Beverage team.

Embodying Sofitel’s signature fusion of French art de vivre and authentic Balinese hospitality, this internship offers hands-on operational exposure across our luxury dining venues, including all-day dining, specialty restaurants, and banquet operations.

As an International Intern, you will gain valuable experience in a luxury resort environment, working alongside a multicultural team to deliver personalized and refined service to guests from around the world.

Key Responsibilities

• Deliver personalized guest interactions through Sofitel’s Cousu Main tailor-made service philosophy.
• Support floor operations during shifts, ensuring tables are properly set, orders are taken accurately, and service standards meet Sofitel luxury guidelines.
• Act as a peer mentor to trainees by sharing knowledge of service etiquette, menu knowledge, and luxury hospitality standards.
• Assist with daily shift briefings in collaboration with the Outlet Supervisor or Manager.
• Maintain high standards of cleanliness, presentation, hygiene, and safety in line with hotel and sustainability standards.
• Handle initial guest inquiries and feedback professionally, escalating complex concerns to the Supervisor or Manager when required.
• Promote the ALL – Accor Live Limitless loyalty programme and seasonal F&B promotions to resort guests.
• Collaborate with colleagues from different cultures and departments to ensure a seamless guest experience.

Qualifications

• Currently enrolled in or a recent graduate within the last 12 months of a Bachelor’s degree or Diploma in Hospitality Management, Food & Beverage Management, Tourism, or a related field.
• Previous internship or at least 6 months of professional experience in F&B operations, preferably within a 5-star restaurant or luxury hotel, is preferred.
• Strong command of spoken and written English.
• Additional language skills are an advantage.
• Basic understanding of F&B service styles, including à la carte, buffet, fine dining, banquet, and beverage/wine service etiquette.
• Passionate about hospitality and guest service, with a positive and proactive attitude.
• Able to work in a multicultural environment and demonstrate strong teamwork and communication skills.
• Service oriented, and committed to delivering luxury hospitality standards.

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