General Manager - FM Hard Services
Skanska · London
- General Manager - FM Hard Services
- General information
- City/town: London
- Job field: Other Operations
- External closing date: Friday, November 6, 2026
- Type of contract: Permanent
- ID: 6673
- Description and requirements
At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.
This key role will see you provide operational and strategic leadership for the contract and Hard Facilities Management services, ensuring delivery within budget and the achievement of contractual requirements. You will build strong relationships with internal and external customers, manage complex client and stakeholder relationships, and drive continuous improvement in asset management and hard service delivery.
You will create a safe and stable environment to deliver an injury-free project and provide visible employee enablement and engagement. You will lead the development of the team, facilitate succession planning and career development opportunities, ensure contract compliance, and oversee the effective delivery of FM services.Create growth by realising available opportunities including lifecycle and capital works, and support other work-winning activities when required
We are currently looking for a General Manager who will
As the General Manager, you will:
- Full operational profit accountability for the contract.
- Responsible for the delivery of Hard FM services at the site, including Projects and Lifecycle.
- Lead and develop the Operations team direct reports, and work with the Project Director to provide resilience and second line of leadership support to the Performance and Compliance and Capital Works teams.
- Take responsibility for all Health & Safety, Quality and Environmental management. Participate in developing, maintaining, and executing a Health, Safety, Environment and sustainability project action plan.
- Understand the contract operationally and commercially and set commensurate targets.
- Accurately report progress each month, including key activities linked to compliance and H&S. To take a proactive approach to prevent losses and maximise profitability.
- Take a highly visible lead in developing relationships with the Client and Customer, driving collaboration across the team and maintaining effective working relationships with key stakeholders.
- Effectively manage resources to achieve project timescales and budget.
- Develop and maintain effective, efficient and cohesive project teams with a shared sense of purpose, fostering a culture of continuous improvement and collaboration.
- Lead and inspire the contract team ensuring all employees have a current review and learning plan, that succession plans are in place, and that the team is positively engaged.
- Ensure that management by information is practised, that effective performance review structures are in place and that measurement and review drive continuous improvement in maintenance performance.
We are looking for:
- Track record of success in delivering complex major projects, and long-term service delivery - within Hard and Soft Facilities Management
- A strong leader, operationally, commercially and financially astute, with the ability to provide positive leadership and clear direction to a wide-ranging team.
- Knowledge and experience of the commercial and legal structure - ideally PFI / PPP Framework.
- Experience of successful working in or with the public sector.
- An experienced operations professional with at least 3 years' experience at a senior level managing contracts and service delivery.
- Educated to Degree level (or equivalent)
- Likely to hold a further professional qualification to fellowship level
- Likely to have experience of the Defence Sector
- Holding, having previously held, or able to hold SC security status (initially), and Developed Vetting (subsequently).
What we offer:
- 24/7 digital GP service for you and your family
- Financial wellbeing and employee assistance
- Professional development
- Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)
Inclusion and Diversity
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.
Flexible working
Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.
Reasonable adjustments
We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at recruitment@skanska.co.uk or call 0330 105 2000 – Option 5 & 1.
Closing date
We encourage you to apply as early as possible, as the closing date may be subject to change.
If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success – every step of the way.
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