Operations Engineer

Motorola Solutions · Melbourne

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Services team is part of the Motorola Solutions business covering the Australia and New Zealand region. We are a professional services team that delivers systems integration projects and managed services to our customers. We deliver customer focused world-class, leading edge, end-to-end solutions fit for purpose within each customer’s unique environment that include various voice (including radio) communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry.

Job Description

As an Operations Engineer, you will be responsible to provide high quality technical and operational support for IP-based communication system infrastructure and subscriber technologies/systems supplied by Motorola Solutions. In this role, you are expected to ensure service level and operational key performance measures are met and to provide technical excellence and leadership to other members of the Services team.

Your role will include, but not limited to the following:

Provide technical subject matter expertise, engineering and upgrade support for main systems and sub-systems used on the applicable radio, microwave or data networks
Act as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers when necessary
Create and implement Change & Problem management, knowledge management and test procedures for system routine maintenance
Develop and audit as built documentation and update as required to ensure accuracy
Participate in standby roster, 24x7 on call operation
Support core system, consoles and network devices (firewalls, routers, switches, microwave, servers both physical and virtual) remotely and onsite
Perform maintenance updates and upgrade system components, network devices (remote/onsite) and assist with network designs

Basic Requirements

Education and Qualifications

Tertiary Qualifications in Electronics / Computer Systems Engineering or similar (Extensive industry experience will be considered as an alternative)
Experience with Juniper Networks devices (JNCIA)

Experience and Skills

3+ years in an Engineering or equivalent role implementation and/or support of sophisticated radio communications networks or systems
ITIL certificate of proficiency
Support and administration experience of IT networks and/or microwave transmission systems
Experience with administration configuration, fault finding and maintenance of networks, windows and linux servers, workstations and applications
Experience with Microsoft Active Directory, Microsoft Windows Server
Membership eligibility of Engineers Australia or equivalent recognised industry group

Other Requirements

Successful applicants will be required to pass a police security clearance
Participate in an on call roster system.
Licensed to drive in Australia

Ability and willingness to travel to remote locations, using 4 x 4 drive vehicles, fixed and rotary aircraft

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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