Customer Fulfillment Analyst (Aviation)

Michelin · Bangkok MSG Headquarters

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Inspire Motion for Life with Michelin!

A pioneer of engineered materials, Michelin is building the world’s leading manufacturer of life-changing composites and experiences.

Join our Michelin Thailand as a Customer Fulfillment Analyst, Bangkok based today to move your career forward, unlock exciting opportunities, and be part of a world-class organization committed to a better, more sustainable world.

WHY MICHELIN APAC?

Career Progression: Start your career adventure and build the skills and experience to develop in new directions.
Wellbeing and Inclusion: At Michelin Thailand experience a supportive, inclusive culture that creates space for collaboration and new ideas.
Become A Player In A Dynamic Global Brand: At Michelin, we deliver products and experiences that transform everyday moments into extraordinary ones. Join us on our journey to innovate, and contribute to exciting projects that impact our world.

MISSION :

In this role, you will
Manage the end-to-end operational relationship with the customers/partners to meet service commitment and improve customer satisfaction.

It includes forecast requirement, order and logistic execution and customer request management
Short-term forecasting:

Captures customers short-term forecast requirements
Proposes short-term sales forecasts, based on the analysis of customer elements (OE)
Alerts the relevant partners of major variations in requirements/forecasts.

Manage Order & delivery:

Captures, records and commits customer orders according to customer needs, agreement and defined service level
Proposes product alternatives in case of phase-out or shortage
Coordinates and optimizes the deliveries in accordance with customer/partner requirements

Manages the advanced-stocks:

Has the quantities required delivered in shipping facility to secure on-time supply to the customer
Detects stock variance and implement corrective actions

Organize transport:

Handle journey tracking
Prepare the relevant documents, including necessary documents for the invoicing and customs operations to proceed correctly

Monitor Execution:

Manually plans the non-automated orders/loads issued, in accordance with customer commitments
Handles customer orders portfolio and monitors execution
Liaise with the relevant partners to ensure on-time deliveries and service commitment
Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
Applies corrective actions in the relevant applications
Informs and follows up with customers

Manage Request:

Captures all customer’s requests & claims (physical, value, quality)
Analyses and provides issue resolution or appropriate answer, including
Handling non –invoicing alerts or invoicing rejections
Reconciling customer disputes associated with claims and past due reconcilement
Contacts, follows up and closes the loop with customer
Performs root cause analysis and implements corrective actions to eliminate reoccurrences.
Shares recurring problems with the relevant internal partner(s) in order to find solutions

Apply and improve work methods:
• Contributes to continuous improvement to enhance work methods and customer satisfaction

WHO WE ARE LOOKING FOR:

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics or related field
3–5 years in customer service and order management
Proven track record handling customer forecasts, order commitment, and end‑to‑end delivery follow-up
Practical experience resolving customer requests, claims, and invoicing disputes
Customer‑centric orientation with strong communication skills to engage internal and external stakeholders
Problem‑solving and analytical mindset; ability to perform root‑cause analysis and follow up corrective actions
Ability to prioritize in a fast‑moving environment and manage multiple customers/orders concurrently
Collaborative team player who can coordinate across multiple functions
Business Proficiency in English and Thai language

*Only shortlisted candidates will be contacted

Bangkok Office : The 9th Tower (MRT Rama 9)
Hybrid Working Policy

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