Medical Information Specialist-Clinical Trials with Czech & English

Thermo Fisher Scientific · Sofia

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Job Description

As part of our PPD clinical research team, you’ll have the opportunity to support groundbreaking studies that make a real difference in patients’ lives. 
 
Position Summary 
As a Medical Information Specialist I, supporting Virtual Screening activities, you will provide technical, medical, and clinical trial information while supporting the recruitment, engagement, and pre-screening of potential clinical trial participants.

Serve as an initial point of contact for potential participants, conducting inbound and outbound communications by virtual interactions via telephone and/or SMS/email. You will provide approved study information, perform intake of adverse events/ product complaints with quality customer service, perform protocol-specific pre-screening activities, verify relevant participant information and medical history using study-specific questionnaires and checklists, and facilitate the progression of potentially eligible participants to clinical research sites.

Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Position Requirements 

• Conducts inbound and outbound patient recruitment activities, including proactive outreach to potential participants who have expressed interest in clinical research through approved recruitment channels and campaigns.
• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on-call support.

• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

• Completes and accurately documents study-specific questionnaires, pre-screening results, participant interactions, and recruitment activities in designated systems and databases.

• Coordinates scheduling and referral of potentially eligible participants to participating clinical research sites and serves as a liaison between participants, sites, and relevant study teams.

• Identifies, records and triages or escalates adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow-up) as needed.

• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.

• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Education 
• Bachelor's degree or equivalent and relevant formal academic / vocational qualification - preferably Medical, Pharmacy, Biomedical degree or any equivalent to that (Life science degree).
Experience 

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities: 

• Excellent verbal and written communication skills
• Excellent Czech and English language skills (comprehension, speaking, reading and writing);
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Working Environment
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

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