Digital End User Services
Harman · Santiago de Querétaro
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Corporate
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.
- Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
- Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
- Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader
About the Role
This is a IT Site Administrator Associate role reporting to the EUC Director for the region. The role will involve the day-to-day on-site support of staff in the Pecs office and occasional remote support for other locations.
What You Will Do
- Participate to develop governance structure and standards of EUS (End User Support) delivery on the basis of business, and IT.
- Ensure desktop support internal processes and procedures are adhered to.
- Manage incidents/ service requests assigned to them till resolution/ execution.
- Handle end user escalation effectively and involve DSS lead accordingly.
- Route assign tickets to appropriate support group if necessary.
- Identifying and escalating high priority, high severity issues.
- Updating pending tickets with timely, precise and accurate updates.
- Following up with end users, if necessary, for closure of pending tickets.
- Following up with support groups, if necessary, for closure of pending tickets.
- Creating and uploading knowledge article.
- Provide support to power users locally and remotely and resolve all issues on high priority.
- Desktop Support. Understanding on Microsoft operating systems, MS Office.
- 1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, mobile phone user support, desktop imaging, printer troubleshooting, remote access through Citrix and Cisco VPN, Projector and audio-visual maintenance and support.
- Support to Networks, Security, Server Admin and Telephony Team and handle Ad-hoc activities
What You Need to Be Successful
- Bachelor's degree in Computer or a related
- Experience in IT: 3 years
- Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
- Knowledge of Anti-Virus Clients, patch management etc
- Sound knowledge of Email clients, MS Exchange, and 365
- Sound troubleshooting knowledge of Microsoft Operating systems
- Experience in global support is preferred
- Advanced English
What Makes You Eligible
- This role is a full-time role in the Queretaro office location.
- Willingness to work the third shift.
What We Offer
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- “Be Brilliant” employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development
#LI-EB1
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.