Documentation & Training Coordinator
Abbott Laboratories · Plano · $18.45–$36.85/hr (stated in the posting)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
Job Title
Documentation & Training Coordinator
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Plano, TX location in the Neuromodulation Division. Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.
Working under general supervision, this role provides both Document Control and Training support. Provides document/change control management and Learning Management System (LMS) software support in accordance with requirements specified per company Standard Operating Procedures (SOPs), and Detailed Work Instructions (DWIs). Assists managers/users in determining document and training needs and requirements. Utilizing the Document Management System or LMS software system, identifies, creates, and tracks documents/training for any department. Takes initiative to ensure work is done accurately and completely. Applies existing work methods to known situations, handling typical daily issues previously identified, and must be able to recognize when it is too complex and beyond their capability in order to defer to more advanced level personnel to assure projects are finished in a timely manner.
What You'll Work On
- Assist departments in defining document and/or training requirements and determining timelines.
- Work closely with department managers to ensure documents and/or training is available when needed and completed when required.
- Training: Set up audiences, certification trainings, courses, versional documents, and track in-class, online, onsite and offsite training.
- Training: Develop, run, and distribute reports as scheduled or upon request for management and/or audit use.
- Training: Manage the process that assigns courses to employees.
- Training: Input content into LMS using pre-determined organizational structure and naming conventions.
- Document Control: Review change orders ensuring documents/parts are created accurately by process, SOP and Work instructions, consistently.
- Document Control: Create and submit change orders for team members utilizing the document management system
- Document Control: Administer parts within SAP in conjunction with the document management system.
- Maintains regular, reliable, and predictable attendance.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
- Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Performs other essential functions and responsibilities as determined by the Company from time to time.
- Work additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed.
- Remains current on software changes and developments in field(s) of expertise.
- Resolves and/or facilitates resolution of problems, with more complex issues being referred to more advanced level personnel.
- Performs related functions and responsibilities, on occasion, as assigned.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Performs other related duties and responsibilities, on occasion, as assigned.
Required Qualifications
- High school diploma or equivalent combination of education and related experience.
- Demonstrated knowledge of change control administration processing change orders and documents/parts are created accurately.
- Minimum of 6 months of progressively responsible experience using Learning Management Systems (LMS) and Document Management Systems, and/or applications such as Microsoft Office, database software, Adobe software, SharePoint, online training modules, or related systems.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration or a related field.
- Demonstrated knowledge of training administration processes and learning management systems.
- Strong organizational skills with excellent attention to detail.
- Ability to manage multiple priorities simultaneously, meet deadlines, and work effectively under general supervision.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Basic math proficiency.
- Ability to read, write, and communicate effectively in English.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Proficiency with Microsoft Office applications, including Excel.
- Ability to work effectively in a team environment and independently in a fast-paced, changing environment.
- Ability to collaborate with employees across multiple levels of the organization.
- Understanding of and ability to comply with FDA regulations, company policies, procedures, and quality requirements.
- Regular and predictable attendance, with the ability to work overtime as needed.
- Experience with training software, Learning Management Systems (LMS), and/or Electronic Document Management Systems (EDMS).
- Experience with SumTotal, Windchill, Adobe Captivate, Articulate, or similar e-learning development tools.
- Experience working in a regulated industry such as medical devices, pharmaceuticals, healthcare, or manufacturing.
- Experience supporting a large enterprise or cross-divisional business environment.
- Experience working in a highly matrixed and geographically diverse organization.
- Ability to leverage cross-functional resources and influence stakeholders to accomplish project goals.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is $18.45 – $36.85 per hour. In specific locations, the pay range may vary from the range posted.