Supervisor - Merchandise Inventory Control

SeaWorld Parks & Entertainment · SeaWorld Orlando

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At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

You'll supervise inventory control for all park merchandise locations — owning stock accuracy in SAP S/4HANA, building the processes that keep product on the floor, and partnering closely with the warehouse, purchasing, and location teams to keep inventory moving. You will also:

• Maintain inventory accuracy in SAP S/4HANA, including merchandise product location transfers, adjustments, write-offs, and correction of system-to-physical discrepancies through cycle counts
• Develop, document, and maintain standard operating procedures for stock flow, replenishment, and transfers
• Track order fulfillment from purchase order through delivery to location; monitor open orders, fill rates, and expected arrival dates, and escalate shorts, delays, and vendor discrepancies to operations team, Product Activation Manager and purchasing teams
• Research, document, and resolve inventory variances; identify root causes and implement corrective process changes
• Establish and maintain min/max levels by location and SKU; adjust based on sales velocity, seasonality, event calendars, and lead times
• Coordinating with operations and visual merchandising team to execute retail price changes and sale markdowns
• Build and manage the cycle count program; participate as a leader in the annual physical inventory for assigned locations, including preparation, count execution, reconciliation, and reporting
• Process damaged, defective, and shrink-related merchandise per company policy and maintain supporting documentation
• Monitor location stockrooms for organization, accurate labeling, and proper stock rotation
• Provide inventory support for promotional layouts, merchandise events, and new product launches
• Supervise, assign tasks, and develop direct reports through training, feedback, and coaching; write and deliver performance appraisals
• Schedule ambassadors and manage timecards in Kronos
• Manage mail order inquires and merchandise guest services inbox
• Perform department duty responsibilities as assigned
• Occasionally assist other locations and areas throughout the park as needed; other duties as assigned

What it takes to succeed:

• At least 18 years old
• A valid state driver's license; visiting students and military are required to have a valid driver's license from their state of residency, provide a copy of the DMV report, complete the Company Vehicle Driver Training class, and obtain a SWC driver's license
• High school diploma or GED; or equivalent combination of education and experience
• Minimum two years of related experience in inventory control, merchandise planning, retail stockroom management, or supply chain; or equivalent combination of education and experience
• Minimum one year experience in a leadership role, managing a team, scheduling, training strongly preferred
• Working knowledge of an ERP or inventory management system; SAP S/4HANA experience strongly preferred
• Strong Microsoft Excel skills, including pivot tables, look-ups, and filtering large data sets
• Excellent math skills to compute rate, ratio, and percent and to create and interpret graphs
• Demonstrated analytical and problem-solving ability, with attention to detail and accuracy in high-volume transactional work
• Excellent written and verbal communication skills and the ability to speak effectively before groups
• Able to document processes clearly and train others to follow them
• Able to build working relationships across departments and coordinate work with teams outside of direct reporting lines
• Full-time availability, minimum five days per week
• Able to regularly use hands and fingers
• Able to handle multiple tasks and work in a fast-paced environment
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
• Ability to self-motivate as well as motivate ambassadors
• Basic knowledge of financial terms for a revenue department
• Able to work indoors and outdoors in all weather conditions
• Able to work independently and troubleshoot issues
• Theme park, resort, or high-volume seasonal retail experience preferred

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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