Senior Manager

EXL · Chennai

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  • RFP / RFI / RFQ Management
    • Develop high-quality responses to RFPs, RFIs, RFQs, tenders, and customer questionnaires.
    • Understand customer requirements and translate them into clear, structured, and compelling solution responses.
    • Coordinate with relevant internal stakeholders to gather technical, functional, commercial, and operational inputs.
  • Pre-Sales & Solution Consulting
    • Act as a Subject Matter Expert (SME) during the sales and pre-sales lifecycle.
    • Support sales teams in understanding customer requirements and positioning appropriate solutions.
    • Participate in solution discussions and help articulate technical and business value to customers.
  • Solution Demonstrations & Proof of Concepts
    • Prepare and deliver product demonstrations, solution walkthroughs, presentations, and proof-of-concepts (POCs) as required.
    • Tailor demonstrations and solution presentations based on specific customer requirements and use cases.
    • Address customer questions during technical and solution discussions.
  • Proposal & Documentation
    • Create comprehensive solution proposals, Statements of Work (SOWs), technical write-ups, estimates, presentations, and other pre-sales documentation.
    • Ensure proposals clearly capture scope, solution approach, assumptions, dependencies, and deliverables.
    • Maintain consistency and quality across customer-facing documentation.
  • Reusable Solution Assets
    • Develop and maintain reusable pre-sales and solution assets including:
      • Presentations and pitch decks
      • Case studies
      • Solution and architecture diagrams
      • Proposal templates
      • Technical and functional content
      • Customer-specific solution collateral
  • Customer Engagement
    • Participate in customer meetings, workshops, requirement-gathering sessions, solution discussions, and presentations.
    • Understand customer business challenges, requirements, and expected outcomes.
    • Collaborate with internal teams to convert customer needs into practical solution approaches.
  • Cross-Functional Collaboration
    • Work closely with Sales, Delivery, Product, Engineering, Architecture, and Operations teams throughout the opportunity lifecycle.
    • Coordinate inputs from multiple stakeholders to ensure timely and accurate proposal submissions.
    • Support smooth transition of finalized solutions from pre-sales to delivery teams.
We are looking for a Pre-Sales / Solution Consultant who can support the end-to-end sales and pre-sales lifecycle by understanding customer requirements and translating them into effective solution proposals. The role will work closely with sales, delivery, product, and technical teams to develop compelling responses to RFPs/RFIs, conduct solution demonstrations, prepare proposals and estimates, and participate in customer discussions. The ideal candidate should possess strong solutioning, communication, presentation, and documentation skills. Experience or domain knowledge in US Healthcare will be an added advantage.

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