Workstream Lead – Lead to Cash (L2C) Sales & Service (f/m/d)

GEA · Düsseldorf

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Responsibilities / Tasks

As the Workstream Lead Lead to Cash (L2C) (f/m/d), you will drive the design, implementation, and stabilization of the L2C scope within the global Transform360 Wave 4 program. You will ensure alignment between business requirements, global process standards, and rollout activities while collaborating with business, IT, and external implementation partners.

• Lead the global L2C workstream across all project phases from design through hypercare
• Own the successful delivery of the Lead-to-Cash scope and ensure alignment with the global template
• Drive process and solution design decisions in collaboration with key stakeholders
• Coordinate cross-functional topics and dependencies with other workstreams
• Manage risks, issues, and escalations within the L2C domain
• Oversee testing activities (FUT, SIT, UAT) and ensure business readiness for go-live

Your Profile / Qualifications

• Strong experience in Lead-to-Cash (L2C) processes and related business functions
• Proven leadership experience in global or multi-country transformation projects
• Ability to translate business requirements into effective process and system solutions
• Strong stakeholder management and communication skills
• Experience working with system integrators and global delivery models.
• Fluent in English; additional languages are a plus

Scope of Responsibility

• Sales Order Management (SD)
• Service Management (SM) & Field Service Management (FSM)
• Customer Experience Solutions (CX/C4C)
• E-Invoicing & Digital Reporting Compliance (DRC)
• Customer Master Data, Pricing & Contract Management
• End-to-end integration of sales and service processes

What we offer:

• Work in a supportive, appreciative, and international team
• A modern work environment with flexible work options to ensure a healthy work-life balance
• A wide range of personal and professional training and development opportunities to support your career
• Company pension scheme and accident insurance
• 30 vacation days per year plus December 24th & 31st off
• Employee benefits such as discounts on gym memberships, language courses, etc.
• Subsidized job bike scheme
• Good public transport connections with travel allowance
• One additional day off for volunteering
• Global bonus program

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