Customer Engineer Sr.
NCR Atleos · GHA
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Customer Engineer Sr. – Ghana (Field-Based)
The Customer Engineer Sr. is a senior field service professional responsible for the installation, maintenance, troubleshooting, and repair of NCR Atleos banking technologies, including ATMs, cash management systems, kiosks, and related infrastructure. The role serves as a technical expert and mentor, ensuring high service quality, equipment uptime, customer satisfaction, and compliance with service level agreements (SLAs).
Key Responsibilities
- Install, maintain, upgrade, and repair ATM and self-service banking equipment.
- Diagnose and resolve complex hardware, software, network, and electromechanical issues.
- Manage critical customer incidents and perform root cause analysis for recurring faults.
- Serve as the primary technical contact for strategic customer accounts.
- Provide technical recommendations and support customer review meetings.
- Mentor and coach junior Customer Engineers and newly hired field engineers.
- Maintain accurate service records, manage spare parts inventory, and support continuous improvement initiatives.
- Ensure compliance with safety, quality, and operational standards.
Requirements
- Bachelor's Degree or HND in Engineering, Information Technology, or a related technical field.
- 5–8 years of field service experience, including at least 3 years supporting ATMs or self-service banking systems.
- Strong expertise in ATM hardware/software, electromechanical systems, Windows OS, networking (TCP/IP), security devices, preventive maintenance, and root cause analysis.
- Proven ability to troubleshoot complex technical issues and support banking customers in mission-critical environments.
Key Competencies
- Customer-focused and results-driven.
- Strong problem-solving and analytical skills.
- Excellent communication and leadership abilities.
- Ability to work independently, under pressure, and collaboratively within teams.
Additional Requirements
- Extensive travel across Ghana.
- Availability for after-hours, weekend, and holiday support when required.
- Ability to handle and move equipment safely.
- Valid driver's license.
NCR Atleos Ghana is committed to providing industry-leading self-service banking solutions through operational excellence, technical expertise, and exceptional customer service. The Customer Engineer Sr. plays a critical role in ensuring secure, reliable, and highly available banking services for customers across Ghana.
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Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.