Conference & Events Manager
IHG · Australia · A$80,000–A$85,000 (stated in the posting)
Our hotels bring people together. We’re searching for a Conference & Events Manager who can lead a high-performing team, turn opportunities into revenue and create truly unforgettable events, meetings and conferences.
Every day is different at IHG, but you’ll mostly be:
- Leading and developing the Conference & Events team to deliver revenue, profitability and client experience targets
- Driving conversion of new business opportunities and ensuring all leads are followed up and lost business is revisited
- Managing the end-to-end sales process from enquiry through to proposal, negotiation, contracting and handover
- Building strong relationships with key clients, conference planners, and industry partners to grow repeat business
- Conducting hotel site inspections and client familiarisation to showcase our event spaces, accommodation and F&B offerings
- Managing the planning and delivery of Conference & Events and Group business, ensuring every detail is accurately captured and communicated
- Working closely with Sales, Food & Beverage, Rooms and Operations teams to maximise total hotel revenue across accommodation, events and food & beverage
- Monitoring forecasts, revenue opportunities and business risks, providing clear insights and actions to the Commercial team
- Overseeing pricing, menus and marketing collateral to ensure our Conference & Events offering remains competitive and up to date
- Using Delphi, Opera and IHG tools to maximise sales opportunities, strengthen client relationships and deliver an exceptional guest experience
- Coaching and developing a team through regular feedback, performance conversations and individual development plans
What We need from you:
- Minimum 5 years’ experience in Conference & Events, within a hotel environment preferably in a leadership role.
- Proven experience leading, motivating, training and developing a high-performing team in a hotel environment, with a genuine interest in creating opportunities for people to grow.
- Strong commercial acumen, with experience managing budgets, forecasting, P&L, revenue targets and business performance.
- A proactive approach to sales, conversion and business development, with the ability to identify and pursue new conference, meeting and events opportunities
- Exceptional client relationship and communication skills, with a proven ability to build strong relationships with both new and existing clients
- A genuine passion for creating memorable event experiences, with the ability to understand client needs and deliver solutions that meet both guest expectations and hotel objectives
- Excellent organisational and multitasking skills, with the ability to manage multiple events, priorities and deadlines in a fast-paced hotel environment.
- Strong problem-solving skills and the ability to collaborate effectively across Sales, Food & Beverage, Rooms and other hotel departments
- Experience driving event promotions Food & beverage Promotions and leveraging media strategies to drive revenue, with the confidence to present forecasts, results and business plans to senior leadership.
- Experience with Delphi and Opera, with strong computer literacy and the ability to confidently use hotel systems and reporting tools. Experience with ISAC, and Envision are highly regarded.
A Degree in Hotel or Hospitality Management will be highly regarded.
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:
• Annual Salary $80,000 - $85,000 plus superannuation
- • Paid birthday leave
- • Hotel perks like accommodation and food & beverage discounts
- • Enhanced parental leave
- • Proactive health days and flexible work options
- • Your career journey will be supported through our lifelong development program
- • IHG Career Milestone celebrations
- • Transfer of entitlements as you move and grow with IHG
- • Access to our discount retail platform that makes your pay go even further
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support and acceptance. Always welcoming different backgrounds, experiences and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle and workplace.
So, join us and you’ll become part of our ever-growing global family.