Engine Field Service Technician - Level II

Cummins · Ahmedabad

Job Summary

Diagnoses and completes less complex repairs and preventative maintenance activities on engines and related components at customer sites. The role is responsible for delivering timely, professional service by applying established troubleshooting procedures, specialized tools, service documentation, and safety standards. The technician works independently on routine service activities and escalates complex or unresolved issues to experienced technicians or supervisors.

Key Responsibilities

Engage with customers in a courteous and professional manner, understand their concerns, and ensure prompt and effective resolution of service needs.
Diagnose and troubleshoot engine-related issues using documented procedures, service publications, diagnostic software, electronic service tools, and specialized equipment.
Perform less complex repairs, maintenance, disassembly, assembly, inspection, and replacement of engine components in accordance with Cummins and OEM guidelines.
Conduct preventative maintenance activities as per defined schedules, procedures, and quality standards.
Identify required parts, tools, equipment, and resources before and during service activities to ensure efficient repair completion.
Validate completed repairs by confirming that the original customer concern has been resolved and that the product is operating as required.
Analyze interactions between electrical and mechanical engine systems, including fuel, cooling, exhaust, aftertreatment, sensors, controls, and related components.
Escalate unresolved or technically complex issues to experienced Field Service Technicians or supervisors, providing clear troubleshooting history and relevant technical information.
Complete accurate service documentation, including service worksheets, timesheets, warranty claims, quality records, and service management system updates.
Identify additional service opportunities and communicate relevant customer needs to support service excellence and business growth.
Maintain service vehicles, tools, equipment, and work areas in a clean, safe, and operational condition.
Complete required technical and business training to continuously develop product and service capabilities.
Follow all applicable Health, Safety & Environmental policies, procedures, and legislation; proactively identify and report hazards, incidents, and safety concerns.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. Under limited supervision, the individual contributor diagnoses, completes preventative maintenance, troubleshooting, and moderately complex repairs to engines at the customer’s site. They follow established procedures and guidelines to develop field service knowledge and skills.

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