VIP Executive Support Team Lead

SAIC · Washington

VIP Executive Support Team Lead
Responsibilities:

Coordinate and lead a 4 man Executive/VIP Support Team day-to-day operations, including managing team scheduling, workload distribution, ticket queue health, escalations, and SLA performance.

Deliver "white-glove" technical support to executive-level customers under minimal to no supervision, interacting with network services, software systems engineering, security, and asset management to restore service, resolve complex issues, and identify core problems.

· Interact daily with executive-level customers, supervisors, and peer groups to manage workflow in a timely and professional manner. Provide executive-level communications during incidents and service disruptions.

· Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone, iPad, Android) and deployable network communication systems, strategic and tactical multi-channel satellite communication systems (BGAN terminals), secure telephone equipment, laptops, desktops, and computer peripherals.

· Configure and support enterprise collaboration and VTC technologies, including Microsoft Teams Rooms, Zoom, Webex, Teams Phone, VoIP services, and executive boardroom technology.

· Responsible for documenting, upgrading, and replacing hardware, software applications of VIP associated users/devices

· Install, troubleshoot, repair, operate, and maintain VIP associated equipment, laptops, workstations, thin clients, dell tablets, printers, scanners, and any other equipment within the scope of this task.

· Deploy mobile devices to Executive/VIP staff, manage business applications, user provisioning, access management, and device configuration.

· Drive continuous service improvement through ITIL-based processes, operational reporting, knowledge management, and trend analysis.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

More jobs at SAIC · Other jobs in Washington DC