RCS Senior Associate - West Hospital

Indiana University Health · Avon

Onsite at West Hospital. Full-time, 40hrs a week with the options of 11a-7:30p or noon-8:30p.

Job Description: The Emergency Room Financial Counselor serves as a key member of the Patient Financial Services/Revenue Cycle team within the IU West Emergency Department. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The Financial Counselor must balance compassionate patient interaction with effective account resolution and revenue-cycle practices. Because the position operates within the Emergency Department, the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

Preferred Qualifications:

Previous hospital or Emergency Department financial counseling experience.
Experience with self-pay accounts, Medicaid eligibility, Medicaid-pending accounts, financial assistance, charity care, payment plans, or healthcare collections.
Knowledge of healthcare insurance verification, patient responsibility, account follow-up, and revenue-cycle processes.
Experience working directly with uninsured and underinsured patient populations.
Experience using electronic health record, patient accounting, eligibility, or financial-assistance systems.
Bilingual communication skills are a plus.

For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
Requires working knowledge of patient registration and financial clearance.
Requires a high level of interpersonal and problem solving skills.
Requires effective written and verbal communication skills.
Requires the ability to work within a team and maintain collaborative relationships.
Requires the ability to take initiative and meet objectives.

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

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