UK Pension Administrator Team Lead

WTW · Philippines

The Role

The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.

A Pension Administrator at WTW:

Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation
Accurately handles basic member request such as data updates and straightforward calculations. This also includes answering queries via letter and email.
Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.
Resolves member queries by providing excellent member and client care in an empathic and supportive manner
Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts
Timely and accurate timesheet submissions
Support colleagues for holiday cover and workload peaks
Adhere to WTW hybrid work model, in-office compliance of 20%.
Take initiative to proactively share knowledge and/or experience with team members
Comply with ISO 9001, ISO 27001 and Professional Excellence standards
Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
Know and live the Willis Towers Watson values

A fantastic opportunity for an entry level candidate to join WTW, as a Pension Administrator, taking their first step in building a career within the Pensions Industry. This is a challenging and rewarding role which will develop your mathematical and customer service skills whilst working collaboratively within a team to service members and our impressive portfolio of clients. Day to day responsibilities include the administration of occupational pension schemes and insurance policies such as processing new joiners, leavers, retirees as well as calculating pension benefits. Full training is provided including new starter induction and further training thereafter. This is followed by a six-month learning development programme which is designed to train colleagues on pensions legislation and enhance our customer service skills.

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