Sales Operations Partner

WTW · Nashville

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WTW is a leading global advisory, broking and solutions company that helps clients turn risk into a path for growth. With over 40,000 employees across 140+ countries, we design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital.

The Role

We are seeking a strategic and commercially focused Sales Operations Business Partner to support growth across Corporate Risk & Broking (CRB) North America. This role sits at the heart of the business, partnering with regional and specialty leaders, as well as producers, to drive decision-making, performance and growth outcomes.

As part of a broader North America Sales Operations team, this role will align to a defined portfolio of regions, specialties and/or producers, working alongside peers with similar remits. The successful candidate will act as a trusted advisor—owning growth insight, shaping planning activities, and enabling leadership to make informed decisions that drive new business performance.

This role is also part of a global Sales Operations network with business partners playing similar roles in other geographies, and specialist communities of excellence driving analytics, client insights and client satisfaction to deliver best-in-class growth enablement.

Key Responsibilities

• Growth & Business Planning – Partner with leadership to develop and execute growth strategies, business plans and performance tracking across assigned areas
• Pipeline & Forecasting – Own pipeline visibility and forecasting accuracy, providing insight on performance, risks and opportunities to inform decision-making
• Insight & Performance Management – Translate data into actionable insights, enabling leaders to optimise growth, improve conversion and prioritise opportunities.
• Sales Enablement & CRM – Drive value from CRM (Dynamics 365) through data quality, insight generation and adoption of consistent processes and standards.
• Client & Account Management Support – Enable delivery of client growth initiatives, including account planning, client satisfaction and client-at-risk processes
• Stakeholder Partnership – Work closely with Growth Leaders, Producers, Finance, Marketing and Global Sales Operations teams to coordinate and accelerate growth initiatives.

Key Outcomes

Success in this role is measured through the delivery of more effective, insight-led growth processes that enable:

• Improved generation and conversion of new business opportunities• Stronger client retention outcomes
• Enhanced sales management and decision-making capability

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This role can be held remotely from any location in the United States.

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