Manager, Security and Loss Prevention
Coupang · Taoyuan
關於 Coupang
Coupang 以重新定義購物體驗為使命，致力於從消費者開啟 Coupang App 的那一刻起，到商品送達家門口的過程中，創造超乎期待的服務體驗。
目前 Coupang 在台灣提供：
- Rocket Delivery（火箭速配）：提供多元商品的次日送達服務，兼具便利與價格競爭力。
- Rocket Overseas（火箭跨境）：提供來自韓國、美國等全球熱門市場數百萬件熱銷商品的國際免運服務。
我們正在尋找優秀人才，一同參與 Coupang 在台灣的快速成長。如果你希望加入高速發展的電商與物流產業，並打造讓消費者驚豔的購物體驗，歡迎加入我們。
職務簡介
身為 物流安全暨損失預防經理（Security & Loss Prevention Manager），你將隸屬於 Coupang Global Security（CGS）全球安全團隊，負責確保公司安全及損失預防政策在台灣物流營運據點的落實執行。
你將透過風險識別、事件預防、即時應變及調查機制，保護公司員工、客戶、營運流程及企業資產，降低各類風險對品牌聲譽及業務營運造成的影響。
此職位需與物流營運團隊密切合作，負責：
- 建立安全管理制度
- 防範竊盜、詐欺及內外部風險
- 執行損失預防計畫
- 進行安全事件調查與改善
- 監督第三方保全服務品質
本職位直接向 台灣 Security & Loss Prevention Senior Manager（物流安全與損失預防資深經理） 匯報。
工作地點: 桃園
工作性質：
- 支援 24/7 物流營運環境
- 視業務需求需配合輪班
- 可能需於夜班、週末及國定假日工作
主要工作內容
- 安全風險管理
- 擔任公司內外部合作夥伴的安全與損失預防領域專家
- 規劃並導入符合風險管理原則的安全措施
- 識別物流作業中的潛在風險與漏洞
- 建立並執行風險改善方案
- 內部合作與顧問角色
- 與營運、物流及其他內部部門合作
- 評估現有安全措施與未來改善需求
- 推動安全相關專案與制度落地
- 員工安全與工作場所保護
- 建立安全工作環境
- 處理工作場所暴力威脅及相關事件
- 推動員工安全意識與教育訓練
- 事件管理與調查
- 規劃並執行安全事件應變流程
- 主導竊盜、詐欺及其他損失事件調查
- 執行面談、訪談及蒐證工作
- 分析根本原因並制定改善措施，避免事件再次發生
- 實體安全管理（Physical Security）
- 管理門禁系統、監控系統及入侵偵測設備
- 定期執行安全稽核
- 監督安全設備維護與異常排除
- 績效管理與報告
- 製作台灣區 Security & Loss Prevention 週報及業務回顧報告
- 追蹤並分析重要 KPI 指標
- 提供管理層風險評估與改善建議
- 第三方供應商管理
- 管理保全公司及外部安全服務供應商
- 確保服務符合 SLA／MSA 規範
- 監督供應商品質與績效表現
基本資格條件
- 大學以上學歷，或具同等專業工作經驗
- 具 3 年以上下列相關領域經驗：
- 執法機關（警察、軍警等）
- 企業安全管理
- 損失預防（Loss Prevention）
- 風險管理
- 供應鏈管理
- 其他相關領域
- 具損失預防專案或制度執行經驗
- 有物流中心、倉儲或配送中心相關經驗者佳
- 具資料蒐集、分析與問題解決能力
- 熟悉 Microsoft Office（尤其 Excel）
加分條件
- 優秀的影響力與跨部門溝通能力
- 能與不同層級利害關係人有效合作
- 具顧客導向及問題解決能力
- 具下列系統操作經驗：
- 門禁系統（Access Control）
- 監視錄影系統（CCTV / Video Review System）
- 入侵偵測設備（Intrusion Detection）
- 具以下產業安全管理經驗：
- 電商物流
- 倉儲物流
- 配送中心
- 多據點營運管理
- 具調查及訪談相關專業訓練或認證者佳：
- Wicklander & Zulawski
- LPQ（Loss Prevention Qualified）
- CPP（Certified Protection Professional）
- LPC（Loss Prevention Certified）
- CFI（Certified Forensic Interviewer）
- 具工作場所暴力管理（Workplace Violence Management）經驗者佳
- 具營運持續管理（Business Continuity）經驗者佳
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
As a Logistics Security & Loss Prevention (S&LP) Manager, you will be part of Coupang Global Security (CGS) team and program. You will ensure that CGS Policies and Standards are implemented. You will support the delivery of our business targets and the strengthening of our brand by managing security and loss prevention risks that could impact our employees and customers, affect our business operations, inflict damages to our tangible and non-tangible assets and have adverse impact on our company brand and reputation. You will achieve these objectives by identifying vulnerabilities, preventing risks, responding to on-going incidents and investigating thoroughly security and loss prevention (S&LP) incidents to identify and mitigate root causes to prevent recurrence.
The LPM reports into the Taiwan Sr. Manager, Security & Loss Prevention | Logistics.
This role covers a 24/7 operation, and you must be flexible to, when necessary, work all shifts, including nights, weekends and holidays Work weekends and/or overnight shifts.
What You Will Do
- Subject matter expert for all internal and external partners. Identify, promote, and implement risk-based, reliable, consistent, integrated, a cost-effective security measures which are designed based on proven S&LP practices and concepts
- Partner with internal customers to present and evaluate current and future S&LP services, processes, and initiatives
- Provide a secure working environment to our employees
- Evaluate threats, assess risks and implement risk management strategies
- Incident response planning, implementation, execution, and management
- Ensure high level of compliance to internal and external standards and regulations
- Address loss mitigation, physical security considerations, potential and actual workplace violence incidents per policy
- Oversee and lead investigations of theft and fraud and conduct interviews when appropriate and per policy
- Conduct S&LP audits and facilitate regular maintenance and troubleshooting of security systems. You will raise the security awareness within the employee population by training small groups in security topics and advise on personnel security matters.
- Prepare Taiwan S&LP Weekly Business Review deck. Track and report on key performance indicators
- Inspire performance excellence on the part of all security services team members and third-party vendors. Lead the way to ensure that Master Service Agreement is met and/or exceeds exceptions. Hold vendors accountable to meet customer demands
Basic Qualifications
- Bachelor’s Degree or 5+ equivalent professional experience or military experience
- 3+ years of experience in law enforcement, security, loss prevention, risk management, supply chain management, or other related field
- Proven loss prevention program exposure, including experience in a distribution environment,
- Demonstrable ability to proactively gather the right data from appropriate sources, while considering all the facts and other perspectives
- 1+ years of experience with MS Office Professional Suite, including Excel
Preferred Qualifications
- Influencing skills. Ability to move followers effectively into action, not with coercion but by eliciting their desire and conviction in the vision and values articulated by the organization
- Communication skills. Ability to identify the customer’s expectation, adjusting language and style to suit the listener
- Solutions-focused, customer-focused, and delivers excellent follow-up
- Experience with security equipment such as intrusion detection devices, access control systems, and video review system
- Experience with varies business types such as, logistics, warehouse, distribution center, multi-site loss management.
- Interviewing and Interrogation experience beneficial such as Wicklander and Zulawski, LPQ, CPP, LPC, CFI or other certifications is a plus
- Workplace Violence management and/or Business Continuity experience is a plus
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.