Digital Platform Operations & Analytics Manager
Franklin Templeton · London
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.
From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.
About the department
The Global Social Media team drives Franklin Templeton’s social media strategy, publishing, platform operations, governance, and performance measurement. Working closely with Content, Campaigns, Compliance, Technology, Security, and Analytics teams, the function ensures content is distributed efficiently, securely, and compliantly across global channels. Team members gain exposure to leading social technologies, data-driven decision making, and emerging artificial intelligence capabilities while helping shape how the firm engages audiences worldwide.
How you will add value
Publishing & Platform Operations
- Manage global publishing operations.
- Oversee publishing platforms and vendor relationships.
- Establish governance, taxonomy, tagging, and reporting standards.
- Optimize publishing workflows across channels.
Channel Optimization & Insights
- Apply platform-specific publishing best practices.
- Optimize content performance through testing and analysis.
- Identify opportunities to increase organic engagement.
- Define social media measurement frameworks.
- Turn performance data into actionable recommendations.
- Leverage artificial intelligence and automation responsibly.
Compliance, Technology & Risk
- Manage review and compliance workflows.
- Maintain publishing controls and records.
- Partner on platform security and access governance.
- Identify and mitigate operational risks.
- Evaluate emerging platform capabilities and vendor solutions.
Analytics
- Own performance reporting, dashboards, KPIs, and measurement frameworks across global channels.
- Analyze content, channel, audience, and campaign performance to identify trends and optimization opportunities.
- Translate data into actionable insights and recommendations for stakeholders and leadership.
What will help you be successful in this role
Experience, Education & Certifications
- Managing enterprise social media programs.
- Experience in financial services or regulated industries.
- Experience with publishing operations and governance.
- Developing reporting and measurement frameworks.
Technical Skills
- Expertise in social media platforms and other publishing tools such as Sprout, Hearsay, LinkedIn, X, YouTube, Reddit, Instagram, Facebook, TikTok, ON24, and Brightcove.
- Strong analytics and reporting capabilities.
- Knowledge of content tagging and taxonomy.
- Strong artificial intelligence and workflow automation experience.
- Understanding of security, compliance, and platform governance.
Soft Skills
- Strong stakeholder management skills.
- Excellent communication and influencing abilities.
- Analytical and data-driven approach.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities effectively.
Work Schedule & Location
Location: London with 4 days per week in the office.
#LI-EUR
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners – individuals who have taken a break from work – are also encouraged to explore our job opportunities.
As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.