Secondary Triage Clinician

Hato Hone St John · Integrated Operations Centre

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Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

He aha te tūranga - About the role:   

As part of a new initiative, we have an exciting opportunity for registered healthcare professionals (Registered Nurse or Paramedic) to join our Clinical Hub.

As a Secondary Triage Clinician, you'll work alongside a talented team of Clinical Support Officers to deliver high quality, patient-centred care. In this pivotal role, you'll be responsible for conducting secondary triage and providing timely clinical advice and support via telephone and digital platforms, helping ensure patients receive the right care at the right time.

This role will be based at our Integrated Operations Centres in Auckland or Christchurch. We currently have opportunities available for both 20 hours per week and 37 hours per week. Both positions work on a rotating roster across Monday to Sunday, covering a combination of day, afternoon, and night shifts. Shifts are typically 8-10 hours in duration. The 20 hour position is worked in blocks of five consecutive shifts followed by 11 days off, while the 37 hour position is worked in blocks of five consecutive shifts followed by three days off.

This is a great opportunity to use your clinical expertise in a dynamic and supportive environment while making a real difference to patient outcomes.

Key responsibilities:

• Work collaboratively within the Integrated Operations Centre environment to offer clinical advice and guidance to patients, with an overall focus on achieving the best possible outcome for the patient.
• Conduct secondary triage assessments for patients.
• Utilise evidence-based triage protocols and clinical judgement to determine the urgency and appropriate level of care required.
• Communicate effectively with patients, relatives and health professionals to assess symptoms, provide health advice, and support self-care when appropriate.
• Return incidents to the dispatch queue with the appropriate emergency ambulance response.
• Document clinical interactions accurately and promptly in electronic health records and designated triage platforms.

Please note, this role is not covered under the MUCA.

Qualifications

Ko wai koe - About you:  

To be successful in this role, you will have:

• A registered New Zealand Nurse or Paramedic with a current APC and at least two years post-registration experience in acute, emergency, or complex clinical settings, with confidence in making autonomous clinical decisions.
• You must be a New Zealand resident or citizen to be considered.
• Experience in triage, emergency, primary care, or telehealth is preferred.
• Excellent written and verbal communication skills, with the ability to convey information clearly and confidently.
• Proactive and self-motivated, with the ability to work independently while contributing effectively to a team environment.
• Strong critical thinking and decision-making skills, ensuring safe and appropriate patient outcomes.
• Confident using clinical decision support tools and electronic health systems to inform and document care.

Additional Information

Me pēhea te tuku tono - How to apply 

Click “I’m interested” before applications close on 28 October 2026.

For further information please contact Azure Manunui - Recruitment Advisor azure.manunui@stjohn.org.nz or +64 9 526 0528 Ext: 8216 for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

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