Specialist, Account Manager

Concentrix · Makati City

Job Title:

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

You Will

Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
Evaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teams
Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levels
Responsible for managing sales territory and achieving monthly quotas
Negotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessary
Identify opportunities for additional product or service sales Use data to help influence buying/renewal process

You Have:

4-5 years working in an account management environment
Experience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint
Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
Proven track record of success in sales or account management
Passion for exceptional customer experience and sales
Aptitude to learn and optimize new technology and data
Problem-solving skills Excellent verbal and written communication skills
Demonstrated ability to prioritize and multi-task in a time-sensitive environment
Execute high level of independent judgement and critical thinking
Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequences
Professional and polished demeanor
Experience in high volume calling preferred

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

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