Quality Manager

Nokia · Vietnam

Quality Management & Engineering (QME) comprises the development and implementation of the quality strategy and related policies, procedures, and methods. Contains undertaking of quality planning, assurance, control, and initiates improvements. Ensures that the engineering aspects of quality assurance requirements for programmes, products, and technologies are met.

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The Quality Manager is responsible for the alignment of quality strategy with business goals. Acts as an advocate for the customer in terms of requirements, feedback, customer satisfaction, and loyalty. Takes care of ‘create’ process tailoring, establishes and maintains quality assurance guidelines and translates them into policies, procedures and methods to check services, products, materials, components and improve same. Ensures that last-mentioned are in compliance with organisation's quality standards as well as other standards and regulations in accordance with the Nokia quality policy. Reviews and evaluates processes from diverse performance dimensions (speed, cost, efficiency, reliability, utilisation, value) and aligns with business targets accordingly. Derives, designs, and implements process improvements and ensures complying with company quality standards and regulations.

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