Sales Operations Program Manager

Microsoft · Shanghai

Apply on the company website

The Sales Operations Manager (SOPM) will lead and modernize core Sales Operations planning and execution across the assigned Region or Area, ensuring on-time, on-strategy delivery of segmentation, territory planning, employee data management, and FY planning deliverables. The role is accountable for translating MCAPS strategy into disciplined execution, enabling business leaders with actionable insights, and driving operational excellence through standardized tools, governance, automation, and AI-enabled ways of working.

The role partners closely with Regional, Area, and Sub leadership, SE&O leaders, Segment Leads, Sales Excellence, Finance, HR, Marketing, Transformation, AI Transformation, Core E&O stakeholders, and Global Sales Operations to simplify processes, improve decision quality, and scale consistent operating practices across Asia.

1. Lead Sales Operations Planning and In-Year Management

• Lead end-to-end planning and execution of segmentation, territory and related FY planning milestones.  
• Ensure planning deliverables are completed on time, aligned to MCAPS guidance, and executed with governance across all key milestones.
• Manage planning timelines, resource alignment, FastStart execution, and communication rhythms related to the process
• Partner with Corporate Transformation, Finance, Sales Excellence, HR, Segment leaders, and local leadership to identify risks, address execution gaps, and ensure alignment to business priorities

2. Drive Territory, Segmentation, and Resource Planning Excellence

• Modernize resource planning by shifting from reactive to proactive, data-driven decisions that improve coverage accuracy and business alignment.
• Manage resource allocation, and Employee Data Management in partnership with HR, Finance, Segments, and Area leaders, including governance of in-year changes.

3. Modernize Sales Operations through AI, Automation, and Tool Simplification

• Identify and automate repetitive workflows across Sales Operations planning and execution processes.
• Partner with AI Transformation, RevOps, GSOC, and relevant governance teams to integrate scalable AI agents and capabilities into priority workflows.
• Support tool simplification by adopting standard toolsets, reducing redundant manual work, and retiring local reports or tools where appropriate.
• Drive adoption of MCAPS Help, GSOC services, MSXi reporting, and standardized processes to improve efficiency, scalability, quality, and operational consistency.

4. Strengthen Governance, Stakeholder Partnership, and Execution Rhythm

• Establish and maintain disciplined planning rhythms, leadership RoBs, operating cadences, and cross-functional governance forums.
• Serve as a trusted partner to Regional, Area, and Sub leadership by connecting strategy to execution and escalating risks with data-driven recommendations.
• Capture field feedback, represent Area and Region voice in global processes, and contribute to continuous improvement of tools, reporting, and sales operations services.

Key Outcomes / Measures of Success

• On-time and on-strategy delivery of segmentation, territory planning, employee data, and related FY planning deliverables.
• Completion of Asia FastStart accountabilities and improved readiness for Q1 execution.
• Improved coverage accuracy, and alignment of resources to growth priorities.
• Increased adoption and usage of standardized MCAPS Help, GSOC services, and AI-powered tools.
• Measurable reduction in manual work through AI and automation, with demonstrated efficiency gains in planning and operational processes.
• Timely insights that improve decision quality, and drive accountability for execution.
• Positive stakeholder and employee signals reflecting stronger role clarity, operational effectiveness, and business partnership.

Required Skills and Capabilities

• Good understanding of sales operations, business planning, segmentation, territory management, quota management, Blueprint, employee data, and revenue excellence processes.
• Ability to translate business strategy into clear execution plans, governance rhythms, and operational outcomes.
• Good analytical capability with experience using standard reporting, MSXi, BI tools, and data-driven insights to support leadership decisions.
• Proven stakeholder management skills across leaders, Finance, HR, Sales Excellence, Segment teams, Core E&O, Transformation, and global operations teams. 
• Ability to drive simplification, standardization, automation, and adoption of scalable operating models.
• Good communication skills, including the ability to simplify complex operational topics and influence cross-functional partners.
• Growth mindset, inclusive leadership behaviors, learning agility, and comfort operating in a fast-changing, matrixed environment.

Preferred Experience

• Experience in Sales Operations, Business Operations, Sales Excellence, Finance, Strategy & Operations, or similar roles supporting regional or area sales organizations.
• Experience managing planning motions such as segmentation, territory, quota, resource planning, Blueprint, employee data, and FastStart.
• Experience working with business leaders and cross-functional stakeholders to drive governance, planning, reporting, and performance management.
• Familiarity with AI-enabled transformation, automation, standardized reporting, and operational service models such as GSOC or MCAPS Help.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

More jobs at Microsoft · Product jobs in Shanghai