Transfer Agency – New Client onboarding Project Manager, Assistant Vice President

State Street · Luxembourg

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Who we are looking for

We are looking for a New Client onboarding Project Manager reporting directly to the VP of New Client Onboarding in Luxemburg.

The Project Manager for New Client On-boarding will be required to demonstrate a comprehensive knowledge of the Funds Industry and project management discipline.

The incumbent will be responsible for overall management of new client launches and conversions and compliance with project standards and procedures. This includes:

• Key decision making to provide project focus and momentum

• Project planning and reporting to all relevant stakeholders including Steering Committee and Client

• Act as key point of contact for the Client on the TA workstream

• Monitoring and controlling progress against the signed-off project plan on regular basis

• Coordination and effective communication across all workstreams and all the stakeholders

• Acting point of contact for Project Sponsor and Steering Committee on progress

• Proactive identification and management of project risks, ensuring that the appropriate measures are taken to ensure that all stakeholders have an appropriate appreciation of the key risk and that the required steps to mitigate these risks are completed.

• Manages issues and risks so that they are resolved and don’t impede the delivery of the project

• Will be expected to navigate and trouble shoot on several workstreams at one time

• Close interaction and follow up with workstream leads to monitor, coach and push for progress

• Close interaction with Head of New Business Onboarding to escalate any issue and gain approval for any key issues or solutions

• Needs to be self-motivated and lead the project stakeholders to deliver.

Why this role is important to us

The team you will be joining is a part of Transfer Agency, New Client Onboarding team a function that is vital to the company to manage Onboarding of New Clients

What you will be responsible for

As a New Client onboarding Project Manager, you will be responsible for:

• Management of client-facing projects

• Lead in client project calls and Governance

• Participation and lead in Legacy Admin Project Calls

• Management of BA's Workflow/Challenges/Escalation

• Internal Senior Management Steering meeting management

• Management of Workstream Meetings

• Ensure solid Conversion Run-Book preparation and management

• Team management inclusive of resource allocation and project scheduling

• Defines project scope based on the Project sponsor’s objectives together with input from the appropriate stakeholders, both internally and externally

• Liaises extensively with clients to establish exact requirements, agree solutions and define timeframes for project deliverables

• Proactive identification and management of project risks, ensuring that the appropriate measures are taken to ensure that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.

• Thorough documentation throughout the project life cycle including collation of all required signoffs

• Issue tracking and management, ensuring that the appropriate stakeholders agree with the resolution steps

• Ensures the Operating model is signed off

• Leads interaction with other business units involved in the project and coordinates the project team and activities.

• Coordinates internal Legal & Risk requests

• Works within the Transfer Agency Project Office structure and ensures that all standard templates are used and required resources are provided.

• Ownership, management and development of strong client relationships
• Cultivate open communication with clients and business partners to identify opportunities to improve processes and methodologies
• Keep abreast of industry trends and best practices, market data and new product rollouts.
• To comply with the regulatory regimes in which State Street operate, with consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
• Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements

Must be willing to travel as part of the role - mostly between Ireland, Lux and UK. This is only required on an infrequent basis

What we value

These skills will help you succeed in this role

• Experience within European Financial Services with a deep understanding of financial services organizations and dynamics; demonstrated ability to function within a fast paced, multi-stakeholder & matrix management environment,

• Experience managing projects in the Financial services industry preferably in Transfer Agency,

• An independent working style and the will and strength of character to ensure plans are implemented in full

• Articulate, authentic and credible; Flexibility of approach to respond to changing strategies and tactics,

• Strong communicator who understands the underlying and unstated needs, interests and motivations of stakeholders, who optimizes communication to achieve results and who considered the purpose of all communications in every interaction,

• Experience of large programs in a corporate matrix management environment using differing viewpoints to obtain insights and reach an optimal outcome; Thorough understanding of project/program management techniques and methods, but able to adapt and flex to suit the needs to a business.

• Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask

• Excellent English oral and written communication skills (fluency required).

• Ability to manage direct and indirect reports in a virtual team setting

• Extensive work experience in a similar, client-facing role.

• Detailed understanding of mutual fund products and thorough understanding of distribution channels and requirements in terms of client and product needs in investment management market.

• Very strong verbal and written skills, as well as high level of interpersonal skill to interact with senior business professionals.

Education & Preferred Qualifications

• Undergraduate degree
• Minimum 8 to 10 years of relevant experience
• Several years in leadership roles
• PMP certification or minimum of 2 - 5 years of Project Management experience in Financial Services

Additional requirements

• Experience in Client on-boarding in financial service
• Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is preferred.
• Knowledge of compliance, anti-money laundering and regulatory environment.
• Proactive in acquiring information to develop new skills to improve job performance; grasp new material quickly and easily, and apply new information, concepts and procedures in a constructive manner.
• Detail oriented with a demonstrated ability to enhance process improvement capabilities.
• Understanding investment concepts and the ability to communicate a working knowledge of investment strategies and products
• Knowledge of mutual fund processing and quality control; call centers and the administrative back-office.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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