Groups, Conference and Events Manager - Franchise

Hilton Worldwide · Brussels

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Located in the heart of Brussels, the DoubleTree by Hilton Brussels City is much more than just a hotel: it is a destination where style meets comfort. Our recently renovated rooms, high-quality service, and first-class facilities come together to offer our guests a unique experience and unforgettable memories.

Are you passionate about business development and customer relationships? Would you like to grow in a dynamic and stimulating hotel environment?

The DoubleTree by Hilton Brussels City is looking for a Groups, Conference & Events Manager to join and strengthen its team.

We look forward to discovering your energy, expertise, and know-how as you help develop our business and take our hotel to new heights!

Duties and Responsibilities

• Manage a portfolio of high-value enquiries and be responsible for achieving conversion, revenue, and profitability targets for the Groups & Events segment, both through personal accounts and the overall department performance.

• Respond to all meeting, group, and event enquiries; proactively identify client needs and gather the information required to develop tailored proposals (budget, objectives, history, competition, specific expectations, etc.).

• Prepare proposals, negotiate commercial terms, and secure contracts through a proactive sales approach.

• Ensure the complete and accurate handover of contracted events to operational teams and maintain effective interdepartmental communication to guarantee delivery of all commitments made to clients.

• Monitor deposits in collaboration with the Finance team and support revenue optimization in line with Yield Management principles.

• Work closely with Operations, Reservations, Food & Beverage, Revenue Management, Finance, and Marketing teams to optimize the performance of the Groups & Events segment.

• Build and maintain long-term relationships with clients, agencies, event organizers, and other key decision-makers to drive business opportunities and customer loyalty.

• Monitor market trends, competitor activity, and demand patterns to identify new business development opportunities.

• Ensure data accuracy, compliance with procedures, and the quality of commercial records across all systems.

Sales Support Activities

• Support the Sales team and the promotion of the hotel through site inspections, client meetings, trade shows, networking events, familiarization trips, and other Sales & Marketing initiatives aimed at increasing visibility, generating business opportunities, and maximizing revenue.

Managerial Responsibilities

• Organize, coordinate, and oversee the commercial activities of the Groups & Events department.

• Lead, coach, train, and develop team members to ensure high performance and professional growth.

• Set priorities and monitor the achievement of individual and team sales targets.

• Monitor and continuously improve departmental conversion ratios, identify optimization opportunities, and implement actions to maximize the conversion of enquiries into signed contracts.

• Execute and adapt the department's commercial strategy, ensuring alignment with the hotel's priorities and budget objectives.

• Analyze performance results and implement the actions required to achieve departmental revenue, conversion, and profitability targets.

• Ensure compliance with internal procedures, brand standards, and company commercial policies.

• Drive continuous improvement by reviewing existing standards, keeping procedures up to date, and proposing new best practices to enhance departmental performance and efficiency.

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What we are looking for

• Excellent command of French and English OR Dutch and English. Knowledge of the third language is a real asset.

• A minimum of 3 years of experience in a similar role.

• A strong focus on results and customer satisfaction.

• Excellent team spirit, strong interpersonal skills, and the ability to work independently.

• A positive, flexible, and solution-oriented attitude, including when market conditions are challenging.

• Strong organizational skills and the ability to manage multiple priorities simultaneously.

• Knowledge of Hilton systems such as Delphi or OnQ is an asset.

What can you expect when working at DoubleTree by Hilton Brussels City?

• A position tailored to your experience: the job level (Sales Account Executive or Sales Account Manager), as well as the scope of responsibilities, will be determined based on your background and experience.

• Working hours and professional environment: this is a full-time position with primarily office-based working hours. Occasional availability outside regular working hours is required for certain events. Travel within Belgium and abroad will also be part of the role.

• A collaborative working environment: you will join dynamic teams that encourage the exchange of ideas, creativity, and collaboration.

• Professional development: you will have access to opportunities for ongoing training, skills development, and career progression.

• Competitive compensation: you will receive a salary based on your experience and aligned with the market, as well as additional benefits such as a CCT 90 bonus, group insurance, meal vouchers, and eco-vouchers.
  Salary range: €48,000 to €55,000 gross per year.

• A company culture focused on well-being: you will join a company that values the well-being of its employees and offers initiatives focused on mental health and overall well-being.

• Responsible initiatives: you will have the opportunity to contribute to projects focused on social and environmental responsibility.

• Recognition programs: your contributions and achievements will be valued through various recognition and reward programs.

Benefits at our hotels

Did you know that DoubleTree by Hilton Brussels City is part of the investment group Pandox, which owns and operates several hotels in Belgium, including:

• The Hotel. Brussels

• Hilton Brussels Grand Place

• Holiday Inn Brussels Airport

• Hotel Indigo Brussels – City

You will enjoy attractive discounts on rooms and restaurants across our various properties.

You will also benefit from discounts at Hilton properties worldwide.

What are the steps in the recruitment process?

If you are motivated to take on this challenge and contribute to the success of our teams, send us your CV!

We will start with an initial phone interview to learn more about your background, motivations, and the level of the position that best matches your experience. You will then be invited to meet our team for an interview at the hotel.

We are committed to creating a working environment based on diversity, inclusion, and equal opportunities.

If you have a disability and require any reasonable accommodation during the recruitment process, please do not hesitate to let us know.

We look forward to welcoming you to DoubleTree by Hilton Brussels City!

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