Field Specialist - RYOBI Experience Team (Remote - Nevada / California / Utah / Idaho)
Milwaukee Tool · Reno
Job Description:
Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.
Primary Responsibilities
Responsible for a covering a large territory for riding mower customer support
Diagnosing and repairing TTI riding mowers in the field
Recruiting and training new service centers for riding mower repair programs
Training existing service centers within territory on current and new riding mowers
Being a subject matter expert on riding mower programs
Visiting customer residences to diagnose and repair mowers
Visiting service centers when needed for repair assistance
Keeping constant communication channels open with all TTI parties
Conduct phone support for customer and service centers when needed
Providing performance reports when requested
Work with engineering and project management on current issues identified
Keep an organized and clean company provided work vehicle and tools
Other duties as assigned
Requirements
Extensive travel within territory and some overnight stays
Must be mechanically inclined - Specific rider repair training will be provided
Must be able to problem solve and have critical thinking skills
Prior presenting and/or training skills preferred
Must demonstrate strong written and oral communication skills
Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention
Empathy and ability to relate to customers is necessary