Spare Parts Coordinator
Alfa Laval · Spijkenisse
Ready to support customers, coordinate processes, and make an impact?
Framo is looking for a Spare Parts Coordinator who plays a vital role in delivering outstanding customer service by coordinating the complete spare parts order process.
We are looking for a proactive Spare Parts Coordinator with strong administrative and communication skills. Someone who thrives in a dynamic, international environment, enjoys working closely with customers, and takes ownership of coordinating spare parts orders, quotations, and after-sales support with accuracy and efficiency.
You act as the link between customers, internal departments, and logistics, ensuring smooth communication, efficient order handling, and high customer satisfaction. In this role, you report to the Team leader Spare Parts.
Key Responsibilities
- Organize and coordinate the spare parts order process from quotation to dispatch
- Prepare, process, and follow up on customer quotations and sales orders
- Monitor order progress and keep customers informed about order and shipment status
- Coordinate invoicing activities of the sales orders
- Act as the link between customers, Sales, Logistics, Warehouse, and other internal departments
- Ensure all customer requests are handled accurately, efficiently, and with a high level of service
- Provide accurate reporting and administrative support to the Team leader Spare Parts
- Contribute to the continuous improvement of processes, procedures, and customer service
- Ensure all work is carried out in accordance with FRAMO standards and company procedures
- undefined
About you
You are a customer-focused and well-organized professional with strong administrative and coordination skills. You enjoy working in an international environment where you are in daily contact with customers and colleagues across different departments. You communicate clearly, work accurately, and are able to manage multiple priorities while maintaining a high level of service.
You take ownership of your work, proactively identify opportunities for improvement, and contribute to efficient processes and excellent customer satisfaction. With your positive attitude and collaborative mindset, you help create a professional, supportive, and results-driven working environment.
What you bring
- MBO+ working and thinking level with experience in Inside Sales or a similar commercial support environment
- Comfortable working in a technical environment
- Good command of the English language, both written and spoken (Dutch is an advantage)
- Strong administrative and organizational skills with a high level of accuracy
- Customer-oriented mindset with excellent communication skills
- Positive, proactive, and enthusiastic team player
- Strong sense of responsibility and ownership
- Ability to prioritize tasks and work effectively in a dynamic, international environment
- Experience with Microsoft Office and ERP/administrative systems
Why Join Us?
This is your opportunity to take on an interesting role in a dynamic and international working environment. At Framo, you will:
- Play a central role in delivering excellent customer service and ensuring the smooth coordination of spare parts orders
- Work closely with customers and colleagues across multiple departments, making a direct impact on customer satisfaction
- Be part of a collaborative team where your ideas for improving processes and service are valued
- Develop your professional skills with opportunities for learning, growth, and career development within an international organization
- Benefit from an attractive employment package, including excellent secondary benefits such as a fully employer-funded pension plan
- Enjoy a healthy work-life balance with a 37.5-hour working week
Ready to take the next step? Join Framo and help deliver outstanding spare parts solutions and customer support.