AssistantManager

EXL · Pasay

The Assistant Manager will oversee the day-to-day operations of the Sales & Service account, ensuring delivery of key business metrics related to service levels, quality, productivity, customer experience, compliance, and employee engagement. The role involves leading team managers or associates, driving performance through coaching and development, collaborating with support functions, managing client expectations, and identifying opportunities for operational improvements. The Assistant Manager is expected to foster a high-performance culture while ensuring adherence to company policies, regulatory standards, and client requirements.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

The Assistant Manager for Sales & Service is responsible for leading a team of associates to deliver exceptional customer service, achieve operational performance targets, and ensure compliance with client and regulatory requirements. The role drives team engagement, quality performance, productivity, and continuous process improvement while supporting business objectives.

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