Part-Time Sales Associate (Newmarket)
Pop Mart · Auckland
Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.


Join the POP MART Phenomenon
POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for passionate and customer-focused Sales Associates to join our growing retail team.
This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trading periods, and want to grow with a global brand.
Why You'll Love Working at POP MART
- Work with products customers genuinely love — collectors, fans and families
- Weekly new releases keep every day exciting and fast-moving
- Clear career progression opportunities within a growing business
- Job security with a rapidly expanding global brand
- Monthly product incentives (post-probation)
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
What You'll Do
Deliver Great Customer Experiences
- Engage customers confidently and provide friendly, energetic service
- Share product knowledge and introduce new collections
- Support sales through upselling and cross-selling opportunities
Maintain Store Standards
- Replenish stock and maintain visual merchandising standards
- Support deliveries, stock counts and inventory accuracy
- Keep the store clean, organised and customer-ready
Support Daily Store Operations
- Process transactions accurately through POS systems
- Follow store procedures and loss prevention standards
- Support product launches and peak trading periods
Our Ideal Candidate
Want to know what we're looking for? Here's what will help you stand out at POP MART:
- Confident, outgoing and customer-focused
- Passionate about retail, pop culture, collectibles or fandom-led brands
- Demonstrates genuine interest in POP MART products, collectible figures and character IPs
- Has researched POP MART and can speak beyond simply naming our characters and IPs, demonstrating an understanding of their stories, appeal and connection with collectors
- Energised by fast-paced, high-volume retail environments
- Reliable, positive and adaptable with a strong work ethic
- Strong communicator with excellent attention to detail
- Takes ownership, follows processes and maintains high standards
- Proactive problem-solver who can work independently
- Flexible to work weekends, public holidays and peak trading periods
- Mandarin or additional language skills are highly regarded, but no essential.
Part-Time Availability Requirements
- This is a permanent part-time position.
- Availability to work 3–4 days per week is required.
- Applicants must be available to work at least one weekend day and one late-night trading shift each week.
- Rosters are planned in advance to support consistency and work-life balance.
- Flexibility to support business needs, peak trading periods and major product launches is expected.
- Availability throughout peak trading periods, including November to January, is essential
- Highpoint store requirements: Mondays, Thursdays and at least one weekend day
How to Apply
To apply, please submit:
- Your resume (including month/year dates)
- A short cover letter outlining:
👉 Why POP MART interests you
👉 Your favourite POP MART character or IP
👉 A time you delivered great customer service
Please note: Generic applications may not be considered.
Eligibility
- Full permanent working rights in Australia required
- Must be able to commit to availability requirements
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees
because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,
imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of
any other status or condition protected by applicable federal, state or local law.