00765 Assistant Store Manager

• Sally
• Beauty

• Assistant
• Manager

• Essential
• Function

• Store
• Managers are responsible for hiring, developing and leading all store
• associates while ensuring optimal customer experiences, effectively overseeing
• all store operations, and maintaining brand standards. Develop the strategies
• and plans to achieve key performance indicators and financial targets through
• business analysis, action planning, effective communication and consistent
• accountability. Assistant Managers, as part of their development, support the
• Store Manager in all areas outlined below and are responsible for all Primary
• Duties when the Store Manager is not present.

• Primary
• Duties

• 30%
• Brand: Provides supervision and supports the direction & planning of
• associates� daily goals and activities to deliver an exceptional client
• experience which maximizes sales/KPIs and drives customer loyalty in assigned
• stores. Emphasis placed on both the in-store selling model and Omni-channel.
• Ensures all brand standards are met such as merchandising, POGs, marketing,
• back rooms, dress code, etc. Acts as main point of contact to resolve customer
• issues and concerns. Analyzes store trends and can anticipate customer demands.

• 30%
• People: Engages, trains and develops their teams to achieve positive results.
• Leverages internal hiring platforms and actively recruits to build strong
• network of external candidates to fill positions when required. Can identify
• strengths as well as opportunities for each associate and can effectively
• address by coaching or counseling. Holds team accountable to Company policies
• and expectations. Maintains positive associate relations by resolving associate
• concerns and keeping associates informed of relevant Company information.
• Builds strong working relationships with Store Manager peers. Maintains
• consistent and timely communication with AM/DM. Fosters an environment of
• diversity, inclusion and belonging.

• 30%
• Operations: Ensures execution of all company processes through training,
• management, analysis and continuous improvement. Ensures all processes to
• support digital strategies are utilized such as Omni-channel fulfillment
• (SFS/SDD/BOPIS).

• Store
• Managers effectively manages inventory through ordering and shipment
• processing. Manages payroll hours to the needs of the business and schedules
• appropriately. Ensures all store opening and closing procedures are performed
• correctly. Timely and accurate follow through with Company directives,
• assignments & projects.

• 10%
• Safety/Loss Prevention: Ensures the store environment is safe at all times for
• associates and customers; all policies and procedures are followed and
• enforced. Responsible for protecting company assets by ensuring all inventory
• and cash control procedures are being followed in store as they relate to
• shrink, damages, banking, etc. Analyzes and utilizes all available reporting,
• tools and technology. Ensures stores are compliant with all HAZMAT training and
• execution.

• Knowledge,
• Skills/Abilities and Requirements

• High School Diploma or equivalent 
• Must 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred 
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management 
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate
• Learner

• Desire
• to grow and learn

• Flexible
• & Agile Adapter

• Adjusts
• to multiple demands and effectively responds to new circumstances and ambiguous
• situations

• Talent
• Builder

• Builds
• competent, diverse teams by hiring, developing, motivating and coaching talent
• and prepares for future success

• Effective
• Communicator

• Expresses
• information in a candid, straight forward way, creating an engaging and
• inviting, open environment

• Team
• Builder

• Develops
• strong partnerships and engages with all associates, at all levels, and across
• different functions/segments within the Company. Understands the importance of
• inclusion.

• Customer
• Focused Partner

• Understands
• and works to meet the needs of external and internal customers

• Results
• Driver

• Effective
• at driving and delivering plans, holds self and team accountable to a high
• standard to deliver objectives. Lead and motivates team and demonstrates GRIT
• with a determination to succeed.

• Strategic
• Thinker

• Demonstrates
• vision and broad perspective to drive business performance

• Big
• Picture Thinker

• Executes
• and adapts plans, follows through on commitments and keeps up with the pace of
• the business. Not afraid to innovate.

• Problem
• Solver & Decision Maker

• Analyzes
• information and objectively evaluates alternatives to make sound decisions

• Nature
• and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task
• Level High

• Departmental/Division
• Level High

• Project
• Level High

• Consultative
• Level High

• The
• amount of discretion or freedom this position has

• Strict
• Adherence to Guidelines

• Interprets
• and Adapts Guidelines

• Develops
• and Implements Guidelines

• Working
• Conditions / Physical Requirements

• The
• position requires some physical exertion such as long periods of standing,
• walking, recurring bending, crouching, stooping, stretching, reaching, or
• similar activities; recurring lifting of moderately heavy items such as
• shipment or record boxes. The work may require specific, but common, physical
• characteristics and abilities such as above-average agility and dexterity. May
• be required to work in other stores from time to time.

• The
• work environment involves everyday risks or discomforts which require normal
• safety precautions typical of such places as offices, meeting and training
• rooms, retail store and residences or commercial vehicles, e.g., use of safe
• work practices with office equipment, avoidance of trips and falls, observance
• of fire regulations and traffic signals, etc. The work area is adequately
• lighted, heated, and ventilated.

• Additional
• Information:

• We
• are proud to offer a competitive benefits package for our full-time associates
• that includes medical insurance with pharmacy benefits, dental & vision
• insurance, as well as a 401k retirement plan. Associates receive six (6) paid
• Holidays, three (3) to four (4) Floating Holidays , and anywhere from eighty
• (80) hours to one-hundred and sixty (160) hours of vacation time each year. The
• number of Floating Holidays and vacation accrual are dependent on years of
• service. We offer life and disability insurance, associate advocacy benefits,
• and a host of voluntary benefits from accident insurance to identity theft
• protection to pet insurance.

• The
• application window is 45 days after posting date, but applicants are encouraged
• to apply as soon as possible after the posting date in order to ensure optimal
• consideration. The posting will be removed if the job is filled before the
• application window deadline.

• �At
• Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and
• self-expression are what fuel our innovation and growth. You are welcome
• here, and you can thrive here. We find beauty in YOU. Join us.�

• Qualified
• applicants will receive consideration for employment without regard to their
• race, color, religion, national origin, sex, or disability.

• SBH,
• Inc. is an Equal Opportunity Employer. In compliance with federal law, all
• persons hired will be required to verify identity and eligibility to work in
• the United States and to complete the required employment eligibility
• verification form upon hire.