Store Supervisor - Trafford Centre
Skechers · Manchester
As a Supervisor at Skechers, you'll be at the heart of our store, helping to create an amazing experience for our customers while inspiring and motivating the team to achieve their goals. If you're an experienced retail Supervisor who is passionate about people, sales and delivering great results, this is your opportunity to take the next step in your retail career.Working a full-time 40-hour contract, you'll play a key role in leading the team on the sales floor, driving sales performance, supporting daily operations and ensuring our store consistently delivers the high standards our customers expect. You'll work closely with the management team, take ownership of your shift and lead by example to create a positive, energetic and customer-focused environment.
With a competitive salary, sales commission, great benefits and opportunities for career growth, you'll have the opportunity to develop your skills and build your career with Skechers. We want you to be yourself, bring your personality to the role and feel welcome from day one.
Previous retail Supervisor experience is essential for this role, along with the confidence and ability to lead, motivate and support a team in a fast-paced environment. Flexibility is also essential, with availability required across all days of the week, including mornings, evenings and weekends.
As a Skechers Supervisor, you will play an important role in the day-to-day success of the store. Working closely with the Store Manager and Assistant Manager, you will help lead and motivate the team, deliver an exceptional customer experience, drive sales performance and ensure the store consistently meets Skechers standards.
What We're Looking For
- Previous retail Supervisor experience is essential for this role.
- Proven experience leading, motivating and supporting a team in a fast-paced retail environment.
- A strong customer focus with a passion for delivering an exceptional shopping experience.
- Commercially aware, with the ability to drive sales and achieve store and individual targets.
- Confident communicating with colleagues and customers at all levels.
- Organised and able to prioritise and delegate effectively during busy trading periods.
- Positive, energetic and able to lead by example on the sales floor.
- A willingness to take ownership, make decisions and support the management team.
- Full flexibility and availability across all days of the week, including mornings, evenings and weekends.
Customer Experience
- Lead by example in delivering an exceptional customer experience and ensuring customers receive knowledgeable, friendly and engaging service.
- Support the team in understanding and delivering Skechers’ customer service expectations.
- Take ownership of customer queries, concerns and complaints, resolving issues professionally and escalating where appropriate.
- Maintain a strong presence on the sales floor and ensure the team remain engaged with customers.
Sales & Commercial Performance
- Support the management team in achieving and exceeding store sales targets and key performance indicators.
- Lead the team on the sales floor, encouraging strong selling behaviours and a proactive approach to customer engagement.
- Monitor sales performance and use available KPI information to identify opportunities and support improvements.
- Promote multi-pair sales, accessories, apparel and other commercial opportunities.
- Communicate daily and weekly priorities to the team and help maintain focus throughout the shift.
Team Leadership & Development
- Lead, motivate and support the team to achieve their individual and store goals.
- Act as a positive role model, demonstrating the behaviours and standards expected from the team.
- Provide regular coaching and feedback to Sales Associates to support their development and performance.
- Support the onboarding and training of new team members.
- Recognise strong performance and encourage a positive, inclusive and collaborative team environment.
- Address performance or conduct concerns appropriately and communicate relevant issues to the management team.
Store Standards & Visual Merchandising
- Ensure the store consistently meets Skechers’ visual, presentation and brand standards.
- Maintain high standards of cleanliness, organisation and product presentation throughout the store.
- Ensure promotional material, signage and visual merchandising are correctly implemented.
- Conduct regular sales-floor walks and take ownership of maintaining standards throughout the shift.
- Lead by example in maintaining the expected standard of the store during both busy and quieter periods.
Operations & Stock
- Support the management team with the smooth running of daily store operations.
- Ensure operational tasks are completed accurately and within required timescales.
- Support opening and closing procedures, including cash handling, security, store standards and end-of-day checks.
- Take responsibility for delegated tasks and ensure they are completed to the required standard.
- Follow all Skechers policies and procedures, including health & safety, loss prevention and company standards.
Leadership & Accountability
- Take responsibility for leading the store and team during shifts when required.
- Effectively prioritise tasks and delegate responsibilities to ensure the team remains productive and customer-focused.
- Communicate clearly with the Store Manager and Assistant Manager regarding store performance, staffing, operational issues and team development.
- Demonstrate confidence when making decisions and resolving day-to-day challenges.
- Maintain a positive, professional and energetic approach at all times.
WHO WE ARE:
Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.
Be You - Feel Welcome
Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.
Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.