Catering Sales Manager - Weddings - Regent Kuala Lumpur (Pre-opening)

IHG · Malaysia

WHAT’S THE JOB?

At Regent Kuala Lumpur, we want to elevate our guests above the noise, this can only be achieved if we thoughtfully manage and connect the service processes. Every role here plays a part in that promise, bringing care and poise to the guest journey, whether guests see it directly or feel it in the quality of their stay.

The Catering Sales Manager – Weddings drives wedding and celebration revenue for Regent Kuala Lumpur, turning enquiries from couples, families and wedding planners into confirmed celebrations that reflect each couple's story. This role blends proactive sales with thoughtful event planning, translating every couple's vision into a flawlessly executed wedding that reflects Regent's standard of considered luxury.

YOUR DAY TO DAY

People

Lead the sales process for wedding enquiries, from initial contact through to contract signing and handover to the operations team
Build and maintain relationships with wedding planners, bridal agencies, religious and cultural celebrants, and repeat family hosts
Coordinate closely with the events, culinary and operations teams to ensure every wedding proposal is achievable and every detail is accounted for
Promote teamwork and quality service through daily communication and coordination with other departments
Represent Regent Kuala Lumpur at bridal shows, wedding fairs and networking opportunities to generate new business
Maintain accurate records of enquiries, proposals and bookings in the hotel's sales system

Financial

Achieve individual and team revenue targets for wedding and celebration business
Prepare proposals, contracts and banquet event orders that accurately reflect each couple's requirements and hotel pricing guidelines
Monitor booking pace and identify opportunities to upsell space, menus, decor and add on services
Negotiate sales prices within approved booking guidelines
Provide accurate forecasts and pipeline reports to the Director of Events

Guest Experience

Ensure every couple's experience is successful and memorable, acting as a trusted advisor from first enquiry through to the wedding day
Build long-term relationships with wedding planners and families to increase loyalty to the Regent brand
Consult with couples and planners at the proposal stage to shape space, flow, menu and design around their vision
Conduct site inspections and tastings to showcase the hotel's wedding venues and capabilities
Prepare and present tailored proposals that reflect each couple's brief, budget and cultural or religious requirements
Hand over confirmed bookings to the events operations team with complete and accurate details
Conduct pre event meetings with couples and families to confirm final details ahead of handover
Follow up with couples after the wedding to gather feedback and identify future opportunities, including anniversaries
Maintain close contact with wedding planners and past clients to secure repeat and referral business

Responsible Business

Raise awareness and reputation of the hotel and Regent brand within the local wedding market
Ensure client information and contracts are handled accurately and securely

Accountabilities

Achievement of wedding and celebration sales revenue and conversion targets against budget
Accurate, timely proposals, contracts and banquet event orders for every confirmed wedding
Consistent delivery of Regent's brand standards across every couple and family interaction
Strong, lasting relationships with wedding planners, families and repeat celebration hosts

WHAT WE NEED FROM YOU

Bachelor's degree in Hospitality Management, Business Administration or a related field
Minimum 3 to 5 years' experience in wedding, catering or hotel sales, ideally within a luxury environment
Strong negotiation, client relationship and proposal writing skills, with sensitivity to cultural and religious wedding traditions
Proven ability to manage a sales pipeline and meet revenue targets
Fluent English required; other languages an advantage

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.

At Regent Kuala Lumpur, set within the Tun Razak Exchange district, we believe true luxury lies in the details — an endless sense of calm and tranquillity that forms the foundation of every guest's journey. As the Catering Sales Manager – Weddings, you'll bring a deep understanding of individual guest needs to life through personal touches, bespoke care and tailored moments that turn a stay into something memorable. We're looking for someone who leads with heartfelt grace and genuine hospitality instinct, anticipating what guests want — often before they ask.

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