Club InterContinental Assistant (Club Lounge)
IHG · Malaysia
Your Day To Day
Ensures maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.
Ensures that IHG Rewards Club Members as well as Ambassadors consistently receive all benefits, Club Intercontinental- and repeat guests and other VIP’s receive special recognition and service.
Gets to know the guest personally (memorise and greet by name) and recognize their preferences in food & beverage and their room preferences (King or Twin Bed, Smoking or Non-smoking, special set ups, etc).
Ensures that all guests follow the dress code (no hotel slipper and flip flops) and advise parents about no children policy during Happy Hour.
Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place order
Liaises with other departments and necessary outside contractors to ensure excellent service delivery.
Works as receptionist at Club Reception and fulfil all necessary tasks as mentioned in checklist (prepare arrivals, check bills of departing guests, room inspection, print and send out daily reports, order stock and maintenance inventory, etc).
Follows the daily operation checklists in order to ensure smooth operation and complete your jobs in order to support your team.
Own your kitchen – keep on top of supplies and equipment, and minimise waste.
Be cleaner than clean – meet or exceed local cleanliness and hygiene laws.
Promotes Inter-Hotel sales and in-house facilities (restaurant outlets, swimming pool, gym, SPA).