Bellman

Assist with heavy packages, coats, suitcase, etc.  Being alert to give assistance courteously and quickly, before having to be asked. 

Maintain a willingness to please attitude and give undivided attention to any approaching guest. 

Adhere to guest checking in and checking out procedures pertaining to baggage handling. 

Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG One Rewards members. 

Assist arriving and departing guests by opening and closing car and taxi doors. 

Maintain a spotless Porte Cochere and Drive way. 

Escort the guest to the Front Desk for check in and escort the guest to the room after the check in process. Be familiar with the layout of the hotel, room and memorize the preferred route for escorting guests. 

Room the guest in accordance with hotel standards. 

Be familiar with the lift workings and emergency stairs. 

Provide information to guests about the hotel facilities and services. 

Provide guest services and guidance.