Customer Service Assistant-2369 Lot 10 Bukit Bintang,kl

Watsons · Kuala Lumpur

Responsibilities:

Manage customer engagement initiatives, including loyalty programme redemptions, gamification rewards, and other promotional activities.
Provide professional assistance and timely resolution to customer enquiries, complaints, returns, refunds, and exchanges.
Coordinate and deliver value-added services, including engraving, gift wrapping, and other customer experience offerings.
Build and maintain strong customer relationships to enhance customer satisfaction and retention.
Perform any other duties and responsibilities as assigned by the Company from time to time, in accordance with business needs and management discretion.

Education & Experience:

SKM or Diploma in Business Administration, Marketing, Hospitality, Customer Service, or a related discipline will be an advantage.
Minimum 2 years of relevant experience in Customer Service, Customer Relationship Management, or Customer Experience Management.
Demonstrated experience in handling customer complaints, service recovery, returns, and refunds.
Strong communication, interpersonal, and problem-solving skills.
Professional, customer-focused, and service-oriented with the ability to manage multiple priorities effectively.
Attention to Detail and Administrative Accuracy

The Customer Service Assistant is responsible for delivering exceptional customer service and enhancing customer satisfaction through effective customer engagement, complaint resolution and service recovery. The role oversees customer loyalty and redemption programmes while ensuring the consistent delivery of value-added services that strengthen customer relationships and brand loyalty.

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