IT Operations and Maintenance Oversight SETA

SAIC · Colorado Springs

SAIC is seeking an IT Operations & Maintenance Oversight SETA to provide expert technical advice to a government customer in support of space launch IT infrastructure. The successful candidate will support the full spectrum of maintenance and change management functions from service transition and integration through operations, maintenance, and disposal. This role requires a detail-oriented, collaborative professional with strong technical acumen and the ability to coordinate across complex, multi-stakeholder environments to minimize operational risk and sustain mission capability.

RESPONSIBILITIES:

Successful candidate must be able to:

Advisory and Customer Engagement:

Serve as a liaison and advocate between the IT service delivery vendors, the U.S. Government customer, and our mission partners to ensure shared understanding of expectations, progress, and objectives.
Guide stakeholders in adopting standardized service delivery practices while facilitating a culture of continuous service improvement (CSI) across projects.
Act as a Technical Advisor, translating customer needs into service requirements and identifying potential capability gaps.
Provide thought leadership to shape and optimize service roadmaps, aligning projects with mission priorities.
Create concise, actionable, and practicable recommendations to support government decision-making.

Service Delivery Oversight and Quality Assurance:

Advise Government leadership on core operational capabilities, planned maintenance activities, and change management processes.
Support troubleshooting of service outages, de-confliction of recovery efforts, and restoration of normal service operations to minimize mission impact.
Assist with root cause analysis and after-action reports to identify sources of service failures and recommend solutions to prevent recurrence.
Support execution of enterprise-level Maintenance Activity (MA) functions, including Approver and Scheduler actions, and represent organizational equities at site-level MA Review Boards.
Assist Acquisition Offices in obtaining approval for site-impacting integration and maintenance activities.
Review acquisition-produced artifacts for continuity and compliance with site and systems engineering governance, reporting potential non-compliance.
Support readiness event planning and assess service maturity through established readiness processes to efficiently transition services from development into operational environments.
Coordinate service delivery artifacts through site integration efforts and facilitate stakeholder awareness of integration activities.
Assist with planning and preparation for the retirement and disposal of systems and services.

Systems Engineering Support:

Leverage expertise to ensure continuity across multiple IT service deliveries, with a particular focus on requirements management, configuration management, and readiness activities.
Assess service readiness and perform verification and validation (V&V) for new system capabilities or upgrades.
Develop technical analysis and tools to support system functionality and capacity planning.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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