Technical Services Analyst

SAIC · Chantilly

We are seeking a motivated and adaptable professional to join our team as a Technical Services Analyst. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT challenges in support of our mission! This position is onsite and located in our Chantilly VA office.

Role Overview – Technical Services:

Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems.
Manage work assignments and tasks through a ticketing system.
Assist with computer moves, system imaging, deployment, and ensure proper documentation of equipment reception and removal.
Maintain and update accurate asset records.
Support video-teleconferencing (VTC) and audiovisual events, including scheduling, setup, testing, and troubleshooting.
Work independently in a fast-paced environment, managing AV/VTC events with minimal supervision when necessary.
Develop and implement procedures, policies, and technical solutions to address customers’ AV and VTC requirements.
Participate in handling AV and VTC installations as well as hardware upgrades.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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