Analyst - Copay Contract Administrator – Analytics, Automation & AI Innovation

Eli Lilly · Indianapolis · $60,000–$143,000 (stated in the posting)

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At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

The Copay Contract Administrator plays an integral role in helping Lilly become our customers' preferred company, preserving shareholder health, and providing exceptional service to patients and partners through timely, compliant processing of patient affordability programs. This role's primary focus is copay payment processing — including copay cards and vouchers — with regular assistance on Commercial and Part D rebate payments and Revenue Defender (RD), Lilly's AI/anomaly detection program. The ideal candidate is analytical, detail-oriented, and comfortable moving between copay operations, traditional rebate payment work, and AI-enabled analytics — someone who is service-oriented, adaptable, and accountable in delivering timely, accurate, contract-compliant payments across both program areas.

Summary of Job Responsibilities

Knowledge & Expertise

• Develop deep knowledge of patient affordability program designs, Contract Administration procedures and systems, contract requirements, and product details.

• Build working knowledge of Commercial and Part D rebate contracting and payment processing to support cross-coverage on the broader CA team.

• Develop a working understanding of AI/ML tools used in Revenue Defender investigation and their application to copay and rebate operations.

Relationship Management

• Establish broad and deep relationships with key internal partners such as Channel Management, Legal, Lilly USA Finance, Lilly Patient Services, IDS, and the Patient Affordability Center of Excellence.

• Partner with suppliers managing Lilly's patient affordability programs, proactively identifying potential invoicing issues and recommending mitigating controls.

• Build supporting relationships with Contract Development, Gross-to-Net, and IT as needed to support rebate payment assistance.

Copay & Patient Affordability Payment Processing

• Proactively ensure receipt of invoices and related details from external third parties and analyze for accuracy and contract compliance.

• Uphold internal controls, including performing peer review of documentation support.

• Participate in the development and review of key contractual language to minimize risk and identify potential gaps, collaborating with stakeholders to resolve issues.

• Support audit and business monitoring activities related to copay and patient affordability programs.

Rebate Payment Assistance

• Assist with Commercial and Part D rebate payment processing as needed, including supporting reconciliation of payment requests vs. actual payments and investigating trend variances.

• Help route payments for FRAP approval/signature and support meeting customer payment deadlines during peak periods or team capacity gaps.

Revenue Defender (RD) Support

• Assist Revenue Defender initiatives by helping identify ineligible submissions, compliance exceptions, and potential revenue leakage across copay and rebate data sets.

• Document findings and collaborate with the Revenue Defender team on recoupment and corrective action as needed.

Continuous Improvement, Analytics & Automation

• Analyze data to discover new insights and drive business solutions across copay and rebate operations.

• Partner with IT to maintain and improve payment processing and validation tools.

• Identify opportunities for process standardization, automation, and AI-enabled analytics, and support implementation of improvements.

• Respond to ad-hoc needs of organizational leadership and other business partners, including support for Medicaid and 340B efforts as needed.

Role Flexibility

• This role is expected to operate with flexibility across Contract Administration's core work areas. While the primary focus is copay payments, team members may be asked to support additional areas, including Commercial and Part D rebate payments, and Revenue Defender, based on evolving business needs, team capacity, and organizational priorities.

Basic Qualifications

• Bachelor's degree
• 1 year of work experience in pharma rebates, PBM, healthcare finance, or data analytics. Alternatively, recent graduates with internship experience and/or coursework in a quantitative field may be considered.
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Preferences

• Preferred degree in (e.g., Business, Finance, Economics, Data Analytics, Management Information Systems, Information Technology) or an analytical degree emphasizing critical thinking and problem-solving.
• Work experience or coursework that clearly demonstrates analytical capabilities.
• History of teamwork and customer service skills.
• Experience with data flow, internal controls and processes, and system connectivity.
• Demonstrated attention to detail.
• Familiarity with AI-enabled analytics and automation tools (e.g., Revenue Defender) to accelerate data validation, anomaly detection, and trend analysis is a plus.
• Knowledge of pharmacy claim data and how it flows through related systems.
• Working knowledge of SQL for querying and analyzing rebate and claims data in a data warehouse environment (e.g., Redshift, SQL Server).
• Advanced Excel skills, including pivot tables, Power Query, and formula-based reconciliation of large data sets.
• Experience with Power BI or a similar business intelligence/visualization tool for trend reporting and dashboarding.
• Exposure to automation or scripting tools (e.g., Power Automate, Python) to support process standardization and efficiency.
• Experience with a rebate management platform (e.g., ICyte) and familiarity with pharmacy claims data structures (NDC, NCPDP) preferred.
• Ability to identify data anomalies or patterns across large transactional data sets to support revenue protection and compliance.

Additional Information

• Travel Percentage: 0–10%

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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