Senior Stock Controller
Hermès · Bangkok
Major Responsibilities:
- Stock Operations & Accuracy
- Oversee daily stock operations including receiving, transfers, shipments, returns, and stock movement.
- Maintain 100% stock accuracy through regular monitoring and reconciliation of stock discrepancies.
- Process and reintegrate returned or defective products appropriately.
- Lead stock control activities including cycle counts, stock investigations, inventory reviews, and corrective actions.
- Monitor stock performance and support actions to optimize inventory levels, stock availability, and operational efficiency.
- Ensure stockroom organization, storage utilization, and inventory handling are maintained in line with company standards.
- Prepare and maintain accurate stock operation reports for management.
- Communication & Coordination
- Act as the key contact point for all stock-related issues at store level.
- Collaborate closely store management, supply chain, logistics, warehouse, and support teams to ensure smooth stock operations.
- Support the sales team by ensuring timely product replenishment and preparing requested items efficiently.
- Participate in store events and product launches through stock preparation and coordination.
- Communicate inventory risks, stock issues, and operational concerns in a timely manner and support appropriate action plans.
- Reporting & Systems Management
- Maintain accurate records using inventory management software (e.g., SAP, Cegid).
- Monitor inventory-related KPIs and provide regular reporting to support operational decision-making.
- Support price tag accuracy, display changes, and product tracking.
- Training & Continuous Improvement
- Serve as key user and trainer for stock-related systems and processes.
- Train new team members on procedures, updates, and tools.
- Identify opportunities to improve stock processes, inventory accuracy, productivity, and stockroom efficiency.
- Promote best practices and ensure compliance with company policies and operational standards.
Requirements & Capabilities:
- 3–5 years in stock, inventory, or warehouse management (preferably in retail or luxury sector).
- Strong organizational skills and attention to detail.
- Good command of English
- Proficiency in MS Office and stock management systems (Excel, Cegid, SAP, etc.).
- Effective communicator and collaborative team player.
- Ability to work independently and under pressure.
- Attributes: Reliable, proactive, and adaptable with a strong sense of responsibility and service orientation