Head of Commercial Insurance
Chubb · Bangkok
The Head of Commercial Insurance is the senior Commercial Insurance leader within Chubb for Thailand, with full accountability for the Small Commercial and Middle Market customer segments — companies with revenues from US$1 to US$1 billion.
This newly combined role brings together the Small Commercial / Digital Commercial leadership function and the Middle Market Commercial Insurance management role into a single, unified leadership position.
The role is responsible for building and executing the underwriting strategy, driving profitable growth, leading distribution relationships, and transforming the Small Commercial division from a transactional underwriting approach into a portfolio underwriting-led segment.
The role holder will lead significant change management as the new combined structure is implemented across Thailand.
Responsibilities:
P&L Accountability: The role carries full P&L ownership for the Commercial Insurance portfolio across [Territory], with direct responsibility for premium, profitability, growth, retention, and expense management.
- Full accountability for premium, profitability, growth, retention, and expense plans and results for the entire Commercial Insurance portfolio.
- Analyse local market trends and develop strategies and new product development initiatives relevant to the Asia market context.
- Escalate material financial risks and anomalies to the Head of P&C and Regional Management as appropriate.
Forecasting & Reporting:
- Manage and report monthly and quarterly forecasts to the Head of P&C and Asia Regional Management.
- Escalate potential booking anomalies including reinsurance changes, account lapses, and large mid-term adjustments.
- Provide timely and accurate performance commentary to support regional governance and decision-making.
Portfolio Management: The role holds direct profit and loss responsibility for both the Small Commercial and Middle Market segments, spanning the full product portfolio.
- Establish and manage an agile portfolio review process across both segments.
- Coordination, distribution management, and production responsibility across Property, Casualty, Financial Lines, Cyber, Industry Practices, Marine and Construction.
- Serve as point of contact for risks which fall outside of field underwriting authority; coordinate with relevant line of business and Industry Practice leaders.
- Ensure portfolio quality is maintained through proactive monitoring of concentration, catastrophe exposure, and loss trends.
Undewriting Strategy & Execution:
- Authority holder across all product lines within the portfolio (P&C underwriting skill set a minimum requirement).
- Manage execution of new and renewal underwriting strategy for local underwriters and in tandem with remote or shared resources.
- Monitor wording integrity in line with Product Board guidance.
- Drive the implementation of the Digital Underwriting Strategy for the Small Commercial segment.
- Analyse Small Commercial market trends and lead development of new product initiatives to strengthen competitiveness across Thailand.
Underwriting Audit & Quality:
- Manage the underwriting audit and peer review process, including conducting reviews personally where required.
- Monitor underwriting quality and maintain Satisfactory audit scores across the portfolio.
- Maintain underwriting authority violations below the permitted threshold.
- Ensure consistent application of underwriting guidelines and standards across the team.
Marketing Strategy & Distribution:
- Manage relationships with distribution partners, brokers, and the agency team.
- Lead product development and distribution strategy for new and renewal business.
- Educate broker partners on Chubb appetite across Property, Casualty, Financial Lines, Cyber, Industry Practices, Marine and Construction.
- Coordinate marketing and production activities for the full Commercial Insurance portfolio.
People Leadership & Development:
- Full accountability for performance management and compensation for the Commercial Insurance team in Thailand.
- Lead change management activities arising from the new combined organisational structure, working closely with HR and L&D.